Notifications: Communication

Last update: September 15, 2023

CREATED FOR:

  • User

The following notifications alert you about communication, such as an update comment, happening on a work item you are involved with. For information about configuring which notifications you receive, see Modify your own email notifications.

NOTE
These notifications alert you about all comments that have been posted on a specific item. For this reason, you must select or deselect all of the notifications at the same time to be delivered in a daily digest email. If you want to be notified about certain comments only as they happen, you can specify the individual notifications be for instant delivery.

See also Event notifications.

Notification

Fields included

*Daily digest fields only

Default status

Someone includes me on a directed update

A directed update is when a user specifically includes another user in an update, as described in Tag others on updates.

In this case, the user who is included in the directed update receives an email notification about the update.

The email notification is sent only if the user has access rights to the object.

The subject of the instant notification email is: <Name of the user who included you in the update> wanted you to know

The subject of the daily digest notification is: Digest of Communication <Date of daily digest>

Object Name where the update was made
Parent Object Name
Object Reference Number
Names of all users and teams included in the directed update
Date and Time when the update was made
Text of directed update
Comment button
*Total number of comments received
*Number of comments received for each object
*See All Notifications button
*Date of the daily digest

Instant

and Daily

Someone replies to my request

After a user submits a work request and another user replies to that work request, the user who submitted the request receives an email notification.

An email notification is not sent if:

  • The user who replies is the same user who made the request

  • The user does not have access to see the note

The subject of the instant notification email is: Comment on <Request Name> on <Project Name> (ref# <Request Reference Number>) The subject of the daily digest notification is: Digest of Communication <Date of daily digest>

Request Name
Project name
Reference Number
Name of the user who replied to your Request
Date and Time when the comment was made
Text of comment made on your Request
*Total number of comments received
*Number of comments received for each request
*See All Notifications button
*Date of the daily digest		Daily

A comment is posted on my request

The primary contact for an issue receives an email notification when a comment is posted on a Help Desk request, unless the user who posted the comment is also the primary contact for the issue.

Any users who are directly included in the comment also receive an email notification.

A notification is sent only if the project status is Current.

The subject of the instant notification email is: Comment on <Request Name> on <Project Name> (ref# <Request Reference Number>)

The subject of the daily digest notification is: Digest of Communication <Date of daily digest>

Request Name
Project name
Reference Number
Name of the user who replied to your Request
Date and Time when the comment was made
Text of comment made on your Request
*Total number of comments received
*Number of comments received for each request
*Project Name
*See All Notifications button
*Date of the daily digest

Instant

and Daily

A comment is added on my document

The owner of a document in Adobe Workfront receives an email notification when a comment is posted on the document, unless the user who posted the comment is also the document owner.

Any users who are directly included in the comment also receive an email notification.

A notification is sent only if the project status is Current.

The subject of the instant notification email is: Comment on <Request Name> on <Project Name> (ref# <Request Reference Number>)

The subject of the daily digest notification is: Digest of Communication <Date of daily digest>

Document Name
Project, Task, or Issue Name
Reference Number
Name of the user who replied to your Request
Date and Time when the comment was made
Text of comment made on the document

Instant

and Daily

Someone comments on a thread I'm in

Participants in the thread and users who are included in a direct message receive an email notification when a user makes a comment in the thread.

Users must have View access to receive a notification.

The following users do not receive a notification:

  • Teams that are included in a direct message
  • The owner of the Note
  • The Primary Contact

The subject of the instant notification email is: RE: Comment on <Object Name><Object Type> on <Project Name>(ref# <Object Reference Number>)

The subject of the daily digest notification is:Digest of Communication <Date of daily digest>

Object Name
Parent Object Name
Name of the user who commented on the thread
Text of comment made on the thread
Date and Time when the comment was made
*Total number of comments received
*Number of comments received for each object
*Project Name
*See All Notifications button
*Date of daily digest		Daily

Someone comments on one of my work items

The assignee of the work item receives an email notification any time a user adds an update to a work item, unless the user who adds the update is also the assignee.

When a comment is posted on a request, email the issue primary contact.

The primary contact for an issue receives an email notification when a comment is posted on a request, unless the user who posted the comment is also the primary contact for the issue.

Any users who are directly included in the comment also receive an email notification.

The subject of the instant notification email is: Comment on <Work Item Name> on <Project Name (ref# <Work Item Reference Number>)

The subject of the daily digest notification is: Digest of Communication <Date of daily digest>

Work Item Name
Project Name
Work Item Reference Number
Name of the user who commented on the Work Item
Text of the comment made on the Work Item
Date and Time when the comment was made
*Total number of comments received
*Number of comments received for each object
*Project Name
*See All Notifications button
*Date of daily digest		Daily

Someone includes my team on a directed update

A directed update is when a user specifically includes another user in an update, as described in Tag others on updates.

In this case, any member of the team included in the directed update receives an email notification about the update.

The email notification is sent only to users who have access rights to the object.

If the user sending the directed update is a member of the team being included, the user sending the update does not receive an email notification.

The subject of the instant notification email is: Comment on <Object name> on <Parent Object Name> (ref# <Object Reference Number>)

The subject of the daily digest notification is: Digest of Communication <Date of daily digest>

Object Name
Parent Object Name
Object Reference Number
Name of the user who made the directed update
Name of all the teams and users included in the directed update
Date and Time when the directed update was made
Text of the directed update
Comment button
*Total number of comments received
*Number of comments received for each object
*Project Name
*See All Notifications button
*Date of daily digest		Daily

When comment is added on user

You can make a comment on a user in the Updates tab of the user object. You can also make a comment on a user when you are editing the settings of the user. The user against which the comment is made gets an email to notify them of this comment.

You must have permissions to at least View the user in order to enter an update on the Updates tab of the user. You must have Edit permissions on the user in order to edit the settings of the user.

For more information about making comments on users in the Updates tab, see Update work.

For more information about entering a comment on a user when you edit the settings of the user, see Configure My Settings.

The subject of the instant notification email is: <User Name> wanted you to know

The subject of the daily digest notification is: Digest of Communication <Date of daily digest>

Your User Name
Name of the user who added the comment
Text of the comment
Date and Time the comment was made
*Total number of comments received
*Number of comments received for each object
*See All Notifications button
*Date of daily digest

Instant

and Daily

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