Manage Adobe Workfront Planning email notifications

Last update: March 25, 2025

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The information in this article refers to Adobe Workfront Planning, an additional capability from Adobe Workfront.

You must have the following to access Workfront Planning:

A new Workfront package and license. Workfront Planning is not available for legacy Workfront packages or licenses.
A Workfront Planning package.
Your organization’s instance of Workfront must be onboarded to the Adobe Unified Experience.

For a complete list of requirements to access Workfront Planning, see Access overview.

For more information about Workfront Planning, see Adobe Workfront Planning overview.

You can receive email notifications from Workfront Planning when the following scenarios exist:

Someone tags you in a record comment

For information about tagging others in a record comment, see Manage record comments.
Someone asks for your permission to access a view or a workspace
Someone confirms your access has been granted for a view or a workspace
You submit a Workfront Planning request. For information, see Create and manage a request form in Adobe Workfront Planning
Someone approves or rejects a Workfront Planning request that you submitted. For information, see Approve a request in Adobe Workfront Planning
The status changes to a Workfront Planning request that you submitted.

Access requirements

Expand to view access requirements..

Products	Adobe Workfront Adobe Workfront Planning
Adobe Workfront plan*	Any of the following Workfront plans: Select Prime Ultimate Workfront Planning is not available for legacy Workfront plans
Adobe Workfront Planning package*	Any For more information about what is included in each Workfront Planning plan, contact your Workfront account manager.
Adobe Workfront platform	Your organization's instance of Workfront must be onboarded to the Adobe Unified Experience. The users in your organization receive notifications from Workfront Planning only when your organization is onboarded to the Adobe Unified Experience. For more information, see Adobe Unified Experience for Workfront.
Adobe Workfront license*	Standard, Light, or Contributor Workfront Planning is not available for legacy Workfront licenses
Access level configuration	There are no access level controls for Adobe Workfront Planning
Object permissions	View or higher permissions to a workspace System Administrators have permissions to all workspaces, including the ones they did not create
Layout template	All users, including Workfront administrators, must be assigned a layout template that includes the Planning area in the Main Menu.

*For more information about Workfront access requirements, see Access requirements in Workfront documentation.

(Conditional and optional) After someone tags you in a comment on a record, go to the email notification that informs you of the tag and of the comment. The sender of the email is Adobe Experience Cloud.
(Optional) Click the message in the Workfront box inside the email.

The record details page opens in Workfront. You can make updates to the record, or reply to the comment.
(Conditional) If available, click View all notifications.
The Notifications page opens in Adobe Experience Cloud. All notifications from all Adobe Experience Cloud applications display.

(Conditional and optional) After someone requests or grants you permissions to access a view or a workspace, go to the email that informs you of the permission request. The sender of the email is Adobe Experience Cloud.
(Optional) Click the message in the Workfront box inside the email.

The record details page opens in Workfront. You can make updates to the record, or reply to the comment.
(Conditional) If available, click View all notifications.
The Notifications page opens in Adobe Experience Cloud. All notifications from all Adobe Experience Cloud applications display.

For information about requesting, granting, or denying permissions to a view or a workspace, see Request permissions to a view or a workspace.

For information about managing your Workfront Planning notifications, see Manage Adobe Workfront Planning notification preferences.

(Optional) Go to the email that Workfront sends you
after you submit a request, or after a request you submitted has been approved or rejected. The sender of the email is Adobe Workfornt.
(Optional) Click Open request. This opens the request in Workfront Planning.
Click the Notifications icon in the upper-right corner of the screen to access the Notifications page.

For information about managing your Workfront Planning notifications, see Manage Adobe Workfront Planning notification preferences.

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