ADFS logout URL doesn’t work

The procedure described on this page applies only to organizations that are not yet onboarded to the Adobe Admin Console.
If your organization has been onboarded to the Adobe Admin Console, see Platform-based administration differences (Adobe Workfront/Adobe Business Platform).


When using the ADFS logout URL (, you receive a message page with the error: “There was a problem accessing the site. Try to browse to the site again.”

If the problem persists, contact the administrator of this site and provide the following reference number to identify the problem: 57092dfc-751a-4915-8e6a-b4c5d413f8c6

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header
Adobe Workfront plan Any
Adobe Workfront license

New: Standard

Current: Plan

Access level configurations You must be a Workfront administrator. For more information, see Grant a user full administrative access.

For more detail about the information in this table, see Access requirements in Workfront documentation.


  1. In your ADFS manager server, go to Trust Relationships > Relying Party Trusts > <your party trust> properties.

  2. Under the Endpoints tab, click Add.

  3. Endpoint Type = SAML Logout, Binding = POST, URL =

    You can set a response URL if you want it to redirect to another page. But we recommend the ADFS site because it warns that you are logged off, but you should still close your browser.