Locate submitted requests

Last update: January 15, 2025

CREATED FOR:

  • User

You can locate the following types of requests that you or someone else submitted, or requests you started but you never finished submitting. You can locate these requests in the following areas of Adobe Workfront:

  • The Workfront tab of the Requests area in Workfront: Locate requests submitted to Workfront request queues in the following sections:

    • Submitted section: All requests that you or someone else submitted and you have access to at least View.
    • Draft section : All requests that you started but you never finished and you never submitted. For more information about draft requests, see Create and submit Adobe Workfront requests.
    TIP
    You can only view your own draft requests.

  • The Planning tab of the Requests area in Workfront: Locate requests submitted to Workfront Planning request forms. Your organization must purchase a Workfront Planning package. For information, see the following articles:

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

Adobe Workfront planAny
Adobe Workfront license

New: Contributor or higher

Or

Current: Request or higher

Access level configurationsEdit access to Issues
Object permissionsView permissions or higher on the requests

For more detail about the information in this table, see Access requirements in Workfront documentation.

Locate submitted requests

To locate requests that you or other users have submitted:

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Requests.

  2. (Conditional) If your organization purchased a Workfront Planning package, click the Workfront tab to view Workfront requests.

  3. Click Submitted in the left panel to view all submitted requests.

    You can view up to 2000 requests and they may display on multiple pages.

    TIP
    You cannot customize the columns in the Submitted request list.

  4. The following columns display by default:

    Name

    The name of the request.

    Click the name of a request to open it.

    TIP

    If the issue was not preserved when it was converted to a task or a project, the name of the issue is dimmed and can no longer be clicked. For information about converting issues, see Overview of converting issues in Adobe Workfront.

    Converted to

    The name of the resolving object which can be a task or project that the request was converted to.

    Click the name of the task or project to open them.

    If the request was not converted, this field is empty.

    PathThe name of the request queue, topic groups, and queue topics where the request was originally submitted.
    StatusThe current status of the request or of the resolving object (task or project)
    Entry DateThe date when the request was submitted or the date when the resolving object was created if the request was deleted when converted.
    Last Update Date

    The date when the request was updated last.

    The Submitted request list is sorted by this field, by default.

  5. (Optional) Click the header of a column to sort by it.

    TIP
    When you navigate away from the Submitted requests list, the selected sorting option is preserved.

  6. (Optional) Select a request in the list, then click the Open Summary icon to open the Summary panel and display additional information about the request, add comments, documents, or assign it. For information about the Summary panel, see Summary overview.

    TIP
    If the Summary panel is already opened, the Open Summary icon changes to Close Summary.

  7. (Optional and conditional) Click the X icon in the upper-right corner or the Close Summary icon to close the Summary Panel.

    If an issue was converted to a task or project and the issue was deleted in the conversion process, the Summary panel is blank. For information about converting issues, see Overview of converting issues in Adobe Workfront.

  8. From the Filter icon in the top right of the list, select any of the filters listed in the table below.

    TIP
    You cannot modify filters in the Submitted section of the Requests area.
    AllAll submitted requests, regardless of status or who submitted them.
    Open

    All submitted requests that are currently open, regardless of who submitted them. Only requests you have at least permissions to view display here if you did not submit them yourself.

    Requests without an Actual Completion Date or whose resolving object does not have an Actual Completion Date are listed in the Open subtab.

    TIP

    Requests that are in any status that does not equate with Closed are considered open.

    My RequestsRequests you submitted regardless of their status.
    My Open Requests

    Requests you submitted that are still open.

    Requests without an Actual Completion Date or whose resolving object does not have an Actual Completion Date are listed in the My Open Requests subtab.

    TIP

    Requests that are not in a status that equates with Closed are considered open.

  9. (Optional) Click the Filter page icon at the top of the list to search for a request by name. The list updates with results that match your search criteria.

  10. Click Drafts to view all drafted requests. Workfront saves an unlimited number of drafts for each request queue in this folder. When you enter a new request for a queue topic that already has a draft, you will be prompted to use an existing draft. For more information, see Create requests from drafts.

  11. (Optional and conditional) If your organization purchased a Workfront Planning package, click the Planning tab, then click Submitted in the left panel to view Workfront Planning requests.

    For information, see Submit Adobe Workfront Planning requests to create records.

More help on this topic

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