Frequently asked questions about Kick-Starts

Last update: August 21, 2024

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The following are frequently asked questions about Kick-Starts:

Why am I receiving this error when trying to import a Kick-Start file: “Your file was correct, but nothing was imported?”

Answer

One of the following three things might be missing from the Kick-Start file:

  1. The isNew column must be set to TRUE for all the items you want to import. isNew must be TRUE because you can only import new data with a Kick-Start. You cannot Modify existing data via Kick-Start. You can have other rows in the spreadsheet with isNew = FALSE but, these rows will not import.

  2. ​The file needs to have one empty row before the headers of your data start.

  3. ​The Excel sheet(s) need(s) to have the correct name(s).

When working with Kick-Starts, we recommend to first download the Kick-start Template, manually populate it with the correct data and then import it back into Adobe Workfront.

For more information about correctly importing data in Workfront using Kick-Starts, see Import data into Adobe Workfront using a Kick-Start template.

Why am I receiving this error when trying to import hours into Workfront using a Kick-Start file: “User with primary key value(s) “null” not found?”

Answer

The error refers to the GUID of the user that is associated with the hours.

To address this:

  1. Export a blank Kick-Start template for the Hours object only.
    For more information about exporting a blank Kick-Start File, see “Exporting the Kick-Start Template” in Import data into Adobe Workfront using a Kick-Start template.

  2. Manually copy the data from the original Kick-Start and paste it into the empty file.
    Do this for each column.

  3. Try importing the new file again.
    The Kick-Start should import successfully.

Why is the country field not populating on the user profile in a Kick-Start import?

Problem

When importing a User Kick-Start with the field setCountry, that data doesn’t come over to the country on the user profile.

Answer

If the user is enabled for Unified User Management (UUM) or Adobe Identity Management System (IMS), the Country field only accepts country code values (for example, US, GB, IN). Verify that the setCountry field in your Kick-Start template is using country code values before you import.

For more information about correctly importing data in Workfront using Kick-Starts, see Import data into Adobe Workfront using a Kick-Start template.

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