Manage email invitations to new users

Last update: February 7, 2025

CREATED FOR:

  • Admin
IMPORTANT
The procedure described on this page applies only to organizations that have not yet been onboarded to the Admin Console. If your organization has been onboarded to the Adobe Admin Console, you must perform this action through the Adobe Admin Console.
For a list of procedures that differ based on whether your organization has been onboarded to the Adobe Admin Console, see Platform-based administration differences (Adobe Workfront/Adobe Business Platform).

As an Adobe Workfront administrator, you can add users to Workfront and notify them that they have been added, by using email invitations.

The email invitation allows new users to follow a link where they can choose a password for their Workfront account. They can then finish setting up their account.

To ensure the security of the new accounts, we recommend that you use email invitations for your new users, so they can choose their own password. Alternatively, you can also select a password for a new user when creating their account. For more information about adding new users to Workfront, see Add users.

You can configure the new user emails for:

  • Any new user added to Workfront
  • Users added to Workfront with a Requestor license

All new users see the same email when an email invitation is sent.

For information about receiving email invitations, see Receive email invitations and create a password for Adobe Workfront.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

Adobe Workfront planAny
Adobe Workfront licensePlan
Access level configurationsSystem administrator

Generate email invitations

Email invitations are generated in the following scenarios:

  • When you create a new user and you select the Send an invite email to this person on the New User form. For more information about creating new users, see Add users.

  • When you import multiple new users and you select the Send invite emails to these people option. For more information about importing several new users, see Import users.

  • After the users are created, you can manually generate the invitations to users who have not yet registered their account with Workfront, and they have not established a Workfront password.
    Users who have an account created but have not yet registered their account are marked as Unregistered in Workfront.

    NOTE
    If you deselect the Send an email invite to this person box when you create the user, the email invitation cannot be generated manually. Resending the email invitations manually is only possible for users who have been sent the original email invitation when their account was created. For more information about creating new users, see Add users.

To manually generate email invitations to existing unregistered users:

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Users Users icon .

  2. Select the user who shows the Unregistered label after their name.

    Unregistered

  3. Click the More icon More icon , then click Remind user to register.

    An email invitation is sent to the new user with a new link they can use to create their Workfront password.

    NOTE
    If your organization has been onboarded to the Admin Console and you add a user through Workfront, you do not have the option to send an email invitation to new users.
    New Adobe users are added to the Admin Console, and the Admin Console delivers an email to invite them to complete the registration process. All users must complete the registration process to access any Adobe system.
    For existing Adobe users, the user may or may not receive an email about Workfront being available. This is a preference controlled by the Adobe administrator for the product.

Configure email invitations

As a Workfront administrator, you can configure the message you include with the email invitations for new users.

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Setup Setup icon .

  2. In the list on the left, click Email > Invitations.

  3. In the General Options section, make any of the following modifications:

    Deactivate invitation links after ... daysChoose the amount of time after which the email invitations no longer contain a valid link to Workfront. The default amount of days is 45.
    Include a message and/ or term of service

    Select this option if you want to modify the email invitation for all new users added to Workfront. This does not include users with a Requestor license.

    • Message: If you select to modify the email invitation for all new users, specify the text that you want to include in your email invitations as the email body.

    • Terms and Conditions: If you select to modify the email invitation for all new users, specify the text that you want to include in your email invitations as the terms and conditions.

    • Include a message and/or term of service for helpdesk users: Select this option if you want to modify the email invitation for all new users added to Workfront that have a Requestor license.

    • Message: If you select to modify the email invitation for all new users with a Requestor license, specify the text that you want to include in your email invitations as the email body.

    • Terms and Conditions: If you select to modify the email invitation for all new users with a Requestor license, specify the text that you want to include in your email invitations as the terms and conditions.

    • In the Invitation Preview section, you can see a preview of your email invitation. If you selected to include a customized message in your email invitation, the customized message shows in this area.

  4. Click Save.

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