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Define Request Types for a project

Last update: June 23, 2025
  • Topics:
  • Work Management

CREATED FOR:

  • User

You can organize the kind of issues or requests that are logged in Adobe Workfront by Request Types. This is useful for reporting reasons and helping users understand what kind of unexpected work might occur during the lifetime of a project.

Access requirements

Expand to view access requirements for the functionality in this article.
Adobe Workfront plan
Any
Adobe Workfront license

New: Standard

Current: Plan

Access level configurations
Edit access to Projects
Object permissions
Manage permissions to a project

For more detail about the information in this table, see Access requirements in Workfront documentation.

Prerequisites

Before you begin, you must do the following:

  • Have or create a project.

    For information about creating projects, see Create a project.

Considerations about Request Types

  • You can specify the type of issues or requests that can be logged on a project when you configure the Queue Details area for the project.
  • You don’t have to enable the project to be a request queue to be able to define Request Types for a project. Any issues logged for a project can be labeled with a different Request Type.
  • If you add Queue Topics to your project, you must define Request Types on each queue topic to display it when adding a new issue or request. For more information, see Create Queue Topics.

Define the issue or request types for a project

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Projects.

  2. On the Projects page, select a project.

  3. In the left panel, click Queue Details.

  4. In the Queue Properties section, select the Request Types you want for the project:

    • Bug Report
    • Change Order
    • Issue
    • Request
    NOTE
    • You must have at least one request type selected. You can select multiple types.
    • Your Workfront administrator might have renamed some of these options. For information, see Configure request types.
  5. Click Save. The request types you specified will be available to select when you enter a new issue on a task or a project, or when you submit a new request to the project (if the project is enabled as a request queue).

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