Customize email subject lines for event notifications

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Setup Setup icon .

  2. In the left panel, click Email > Notifications.

  3. Click the Event Notifications tab.

  4. Click the name of the event notification you want to customize to open the Event Notification box.

  5. In the Email Subject Line box, change the text and fields, including custom fields, in the email subject.

    The names of the fields added must match the camel case syntax of our database structure.

  6. Click Update to save the new subject lines for your emails.

Customize email subject lines for multi-object emails

Some event notifications have multiple subject lines, depending on which objects they trigger.

For example, “Someone includes me on a directed update” has two different subjects lines: first is for tasks, issues, template tasks and documents (also known as a “referenceObject”) and the second one is for objects that allow users to make comments, like portfolio, program, and so on (also known as a “topReferenceObject”).

Event not multiple subject lines

If a user is included in a conversation on the task, issue, template task, or document, an email will generate with the first subject line. The subject line contains “referenceObject:name” and the system defines the object and displays the appropriate name in the subject field. The email subject line would look similar to this: “Comment on Task 123 on Project ABC.”

If added to a project conversation an email with the second subject will generate. Here the subject line contains “topReferenceObject:name” and again Workfront identifies which object was referenced and will return that object name instead of “topReferenceObject:name” in the subject. The email subject line would look similar to this: “Comment on Project ABC.”

To edit the email subject lines and add additional fields to either subject lines, see Customize email subject lines for event notifications in this article.

Customize email subject lines for multi-action emails

Some event notifications also have multiple email subjects to outline the different actions which are taken on the objects.

For example, requesting a document to be added to an issue is an event that can trigger two different emails: one for when the document is added, and one for when the document is edited.

Event not multiple subject lines

To edit the email subject lines and add additional fields to either subject lines, see Customize email subject lines for event notifications in this article.

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