Username already in use

Last update: August 30, 2024

CREATED FOR:

  • User

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

Adobe Workfront planAny
Adobe Workfront license

New: Standard

or

Current: Plan

Access level configurationsSystem administrator

For more detail about the information in this table, see Access requirements in Workfront documentation.

Question

When creating a new user, a Whoops error is displayed stating that the username is already taken. There are no other occurrences of this email in the system. Why is this being displayed?

Solution

This can occur either because the username or email address is not unique in the current Adobe Workfront instance. Users can have the same username or email address in separate instances. For example, User A could have the following email addresses associated with a Workfront account: usera@company1.com and usera@company2.com.

NOTE
The primary Workfront administrator can’t have the same username or email address if they are in separate Workfront instances on the same cluster.
If the instances are on different clusters, the primary admin can have the same username or email address. You can view the cluster your instance is on under Setup > System > Customer Info.

Check if your username is unique in your instance

Ensure that the username and email address is unique in the current Workfront instance:

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Users Users icon .

  2. In the list of people, look in the Email column to ensure there are no duplicate emails.

  3. Add a column for username to the view.

    1. In the View drop-down menu, click Customize View.
    2. Click Add Column.
    3. In the search field, type username.
    4. Select User > Username.
    5. Save the view.
      This results in a view to display the usernames where you can look for the duplicate.

  4. In the list of people, look in the Username column to ensure there are no duplicate usernames.

More help on this topic

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