Username Already in Use
Access requirements
You must have the following access to perform the steps in this article:
Question
When creating a new user, a Whoops error is displayed stating that the username is already taken. There are no other occurrences of this email in the system. Why is this being displayed?
Solution
This can occur either because the username or email address is not unique in the current Adobe Workfront instance. Users can have the same username or email address in separate instances. For example, User A could have the following email addresses associated with a Workfront account: usera@company1.com and usera@company2.com.
Check if your username is unique in your instance
Ensure that the username and email address is unique in the current Workfront instance:
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As the Workfront administrator, click the Main Menu icon
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In the list of people, look in the Email column to ensure there are no duplicate emails.
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Add a column for username to the view.
- In the View drop-down menu, click Customize View.
- Click Add Column.
- In the search field, type username.
- Select User > Username.
- Save the view.
This results in a view to display the usernames where you can look for the duplicate.
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In the list of people, look in the Username column to ensure there are no duplicate usernames.