View and manage your support cases

  1. Navigate to the My Cases page. This page opens when you submit a case, or you can open it by clicking My Cases in the left navigation.

  2. (Optional) Use the options at the top of the page to filter by Product (Experience Cloud solution) or case Status (Open or Closed). You can also use the search box to search for any keywords pertaining to your support cases.

  3. (Optional) To view more details on a case, click the Case Number to access it.

    The case view opens.

  4. (Optional) In the case view, review the latest comments with the assigned case owner and add any additional attachments or responses.

  5. (Optional) To escalate the case, click Escalate to management on the right side of the page under Case Detail.

  6. (Optional) To close the case, click the Close case button.

Previous pageChange the format for dates in Adobe Workfront
Next pageThe Adobe Workfront Community

Workfront


Learn: Automating Workflows with Workfront Fusion - Unique Use Cases in Action

Workfront

Tuesday, Mar 4, 6:00 PM UTC

Looking for creative ways to use Workfront Fusion to solve business challenges? Join Pan Shahbazian of Starbucks as she shares three unique use cases that can transform your workflows.

Register

The Perfect Blend: A New Era of Collaboration with AEM and Workfront

Adobe Customer Success Webinars

Wednesday, Apr 2, 5:00 PM UTC

Explore how Adobe Experience Manager and Workfront integrate to help teams move from ideation to delivery without the usual bottlenecks, ensuring content is organized, on-brand, and ready to go live faster.

Register

Driving Marketing Agility and Scale: Transforming your Content Supply Chain with AI

Online | Strategy Keynote | General Audience

Marketers everywhere are feeling the pressure to deliver impactful campaigns faster and at greater scale. This Strategy Keynote explores...

Tue, Mar 18, 2:30 PM PDT (9:30 PM UTC)

Register

The Future of Adobe Workfront

Online | Session | General Audience

Join Adobe Workfront product leaders to get a sneak peek of the future of strategic planning and workflow in what is the most attended...

Tue, Mar 18, 3:30 PM PDT (10:30 PM UTC)

Register

Connect with Experience League at Summit!

Get front-row access to top sessions, hands-on activities, and networking—wherever you are!

Learn more


Register to learn something new

WORKFRONT

Join Adobe product experts in live events where you will learn Adobe Workfront best practices, tips and tricks, and hear about the latest product features and updates.

Register