Change your Adobe Workfront domain

IMPORTANT
The procedure described on this page applies only to organizations that have not yet been onboarded to the Admin Console. If your organization has been onboarded to the Adobe Admin Console, it is not possible to change your Workfront domain.
For a list of procedures that differ based on whether your organization has been onboarded to the Adobe Admin Console, see Platform-based administration differences (Adobe Workfront/Adobe Business Platform).

As an Adobe Workfront administrator and an authorized Workfront Support contact, you can request help from the Workfront Support team to change your organization’s Workfront domain.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan
Any
Adobe Workfront license
Plan
Access level configurations

You must be a Workfront administrator.

NOTE: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.

Request a domain change

  1. Begin creating a support ticket on Experience League.
  2. In the Description box, include the new new domain you want, as well as the timeframe when you want the new domain to go live.
  3. Finish filling out the boxes for the support case, then click Submit.

You can also call Workfront Support to get help changing your domain.

Update the new domain if you are an SSO customer

If your company utilizes SSO, the following steps are required after you have your Workfront domain changed.

NOTE
This is not available if your organization’s Workfront instance is enabled with Adobe IMS. See your network or IT administrator if you need more information.
  1. Click the Main Menu icon in the upper-right corner of Adobe Workfront, then click Setup .

  2. In the left sidebar, click System > Customer Info and make sure that your domain is updated on the Customer Info page.

  3. In the left sidebar, click System > Single Sign-On (SSO).

  4. Click Download SAML 2.0 Metadata.

  5. After the file is downloaded, open it and make sure of the following:

    1. entityID is pointing to the new domain.
    2. All locations within <md:AssertionConsumerService> point to the new domain.
  6. Provide the downloaded metadata file to your Identity Provider so that they can update it on their end.

  7. Make sure the domain is updated for all Workfront integrations used by your organization.

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