Disable the auto-upgrade option for non-paid users on the new licensing plan

Proof and document decisions are limited for all non-paid Workfront licenses on the new plans. When users reach their allotted number of decisions, they are upgraded to a Light license by default.

You can disable the auto-upgrade option from the setup area. To learn more about how auto-upgrades work, see Limited document and proof decision for non-paid users overview.

Once disabled, any non-paid user who goes over their allotted number of decisions will not be upgraded automatically.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan
Adobe Workfront license

New plan: Standard


Current plan: Plan

Access level configurations
You must be a Workfront administrator.

Disable auto-upgrades for non-paid users

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Setup Setup icon .

  2. Expand System in the left navigation, then click Preferences.

  3. In the General Preferences section, check the Disable auto-upgrade within Access Levels box.

  4. Click Save.