DocumentationWorkfrontWorkfront Guide

Disable the auto-upgrade option for non-paid users on the new licensing plan

Last update: Sun Oct 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

Proof and document decisions are limited for all non-paid Workfront licenses on the new plans. When users reach their allotted number of decisions, they are upgraded to a Light license by default.

You can disable the auto-upgrade option from the setup area. To learn more about how auto-upgrades work, see Limited document and proof decision for non-paid users overview.

IMPORTANT
Once disabled, any non-paid user who goes over their allotted number of decisions will not be upgraded automatically.

Access requirements

Expand to view access requirements for the functionality in this article.
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Adobe Workfront package Any
Adobe Workfront license

Standard

Plan
Access level configurations You must be a Workfront administrator.

Disable auto-upgrades for non-paid users

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Setup Setup icon .

  2. Expand System in the left navigation, then click Preferences.

  3. In the General Preferences section, check the Disable auto-upgrade within Access Levels box.

  4. Click Save.

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