External user license type missing from access levels

Last update: Mon Aug 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

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Problem

I can no longer see External User license type under Access Levels in Setup.

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Adobe Workfront package	Any
Adobe Workfront license	Standard Plan
Access level configurations	System Administrator

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Adobe Workfront package

Any

Adobe Workfront license

Standard

Plan

Access level configurations

System Administrator

Go to Setup > System > Preferences.
In the Security section, ensure the option Collaborate with people without Workfront accounts by using their email address is enabled.

If this option is not enabled, the external user does not appear in Access Level Setup.

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