External user license type missing from access levels

Last update: Tue Sep 10 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

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Problem

I can no longer see External User license type under Access Levels in Setup.

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header
Adobe Workfront plan	Any
Adobe Workfront license	New: Standard or Current: Plan
Access level configurations	System Administrator

table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header

Adobe Workfront plan

Any

Adobe Workfront license

New: Standard

Current: Plan

Access level configurations

System Administrator

For more detail about the information in this table, see Access requirements in Workfront documentation.

Go to Setup > System > Preferences.
In the Security section, ensure the option Collaborate with people without Workfront accounts by using their email address is enabled.

If this option is not enabled, the external user does not appear in Access Level Setup.

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