Create or customize issue severities
The highlighted information on this page refers to functionality not yet generally available. It is available only in the Preview Sandbox environment.
Your users can use severities to define how serious an issue is. You can customize any of the five default severities existing in Adobe Workfront, or create a new severity for your users.
Access requirements
You must have the following access to perform the steps in this article:
| table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header | |
|---|---|
| Adobe Workfront plan | Any |
| Adobe Workfront license |
New: Standard or Current: Plan |
| Access level configurations | System Administrator |
For more detail about the information in this table, see Access requirements in Workfront documentation.
Built-in issue severities
Workfront has five built-in issue severities:
- Cosmetic
- Causes Confusion
- Bug with workaround
- Bug with no workaround
- Fatal error
You can edit the following for these severities:
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Name
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Color
The color of a severity is preserved in a chart report, if you group your results by Issue Severity. For information on chart reports, see Add a chart to a report.
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Which severity is the default
For more information about default severities, see Create or edit an issue severity in this article.
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Description
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Whether a severity is hidden in Workfront
For more information about hiding a severity, see Create or edit an issue severity in this article.
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Delete a severity
When you do this, you must select a replacement severity.
Create or edit an issue severity create-or-edit-an-issue-severity
As a Workfront administrator, you can create and edit issue severities to suit the needs of your users.
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Click the Main Menu icon
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In the left panel, click Project Preferences > Severities.
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If you are creating a new severity, click New row at the bottom of the table, or Add a New Severity.
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Configure the following options for the new severity or edit them for an existing one:
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Severity Name: Type a name for the severity.
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Importance: Increase or decrease the level of seriousness, originally assigned by Workfront, for the severity.
The Importance number for each severity must be unique. The highest number corresponds to the highest level of severity.
You cannot edit this number after you save the severity.
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Color: Choose a color for the severity.
The color of the severity is used in chart reports when you group your results by Issue Severity. For information on chart reports, see Add a chart to a report.
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Default Severity: Select the severity you want Workfront to apply automatically to all newly created issues.
Cosmetic is the default severity for issues in Workfront.
You cannot make a hidden severity the default.
The default severity is indicated with an icon
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Select the check box next to the severity name and select Make Default in the action bar at the bottom of the screen.
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Hover over the severity name and click the More menu that appears. Then, select Make Default.
The new default severity is labeled with the icon.
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Description: Type a description for the severity to explain its function.
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Hide Choice or Hide: Choose Yes or select the check box to hide a severity that is no longer needed.
A hidden severity does not display anywhere in Workfront, so users can’t choose it for their issues.
note important IMPORTANT Instead of deleting severities that you no longer want to use, we suggest that you hide them. This way, you keep all your historic data on objects already completed with the severity, while preventing people from using the severity in the future.
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(Optional) Change the listing order of your severities by dragging and dropping them in the order you want.
This changes the order in which they display for issues. It does not change the Importance number.
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Click Save.
For more information on how to use severities while working with issues, see Update issue severity.