Manage users in the Adobe Admin Console
The highlighted information on this page refers to functionality not yet generally available. It is available only in the Preview environment for all customers. After the monthly releases to Production, the same features are also available in the Production environment for customers who enabled fast releases.
For information about fast releases, see Enable or disable fast releases for your organization.
As an Adobe administrator, you can create Adobe Workfront system administrators using the Adobe Admin Console. The console is a central location for managing the Adobe entitlements across your organization. For more information, see the Admin Console Overview.
- Workfront Administrators must be configured in the Adobe Admin Console. For information and instructions, see Create system administrators in Workfront with the Adobe Admin Console in this article.
- If your organization uses Single Sign-on (SSO), we recommend creating users and assigning them to Workfront in the Adobe Admin Console. Creating these users in Workfront is possible, but there may be issues transferring that information to the Adobe Admin Console, based on how your organization’s Admin Console is configured.
After creating the user in the Adobe Admin Console, you can configure the user’s information in Workfront, such as assigning roles, groups, teams, and access levels. - If your organization does not use Single Sign-on (SSO), you can add non-system administrator users directly in Workfront. It is possible to add users in the Adobe Admin Console, but adding them in Workfront allows you to set their access level while creating them, which can save you time.
When making changes to users’ profiles from the Admin Console, an update is added to the System activity tab of the user in Workfront. The update shows as made by the “System”. This refers to the Adobe Admin Console administrator and not to the Workfront main Administrator.
Access requirements
You must have the following access to perform the steps in this article:
| table 0-row-2 1-row-2 layout-auto html-authored no-header | |
|---|---|
| Adobe Workfront plan | Any |
| Adobe administrator rights | You must be a Product Configuration Administrator of Adobe products for your organization |
For more detail about the information in this table, see Access requirements in Workfront documentation.
Prerequisites
Before using the Admin Console for Workfront, you should receive an email inviting you to the console.
-
If you are new to Adobe and you have received an email telling you that you now have administer rights to manage Adobe software and services for your organization, click the button in the email to create an Adobe account and open the Admin Console.
Or
If you already have an Adobe account, go to the Adobe Admin Console page.
Additional details about the Adobe Admin Console
-
Workfront System Administrators can deactivate a Workfront user from within Workfront, but this does not deactivate the user in the Admin Console.
-
The user Home Group is determined based on the user who created them. This is not customizable from within the Admin Console.
-
The Workfront System Administrator access level can only be edited from within the Adobe Admin Console.
-
Changing a user’s access from System Administrator to any other access level must be done through the Admin Console first.
-
To remove System Administrator access from a user in Workfront, you must use the Adobe Admin Console to remove the user as Product Profile Administrator. This changes the user’s Workfront access level from System Administrator to Requestor.
note important IMPORTANT Do not make any changes to the Product Profile itself. -
Adobe Admin Console administrators can set up automatic assignment rules to automate the process of assigning Adobe products to users in their organization. Your organization must be migrated to the Adobe Unified Experience to use this functionality. For more information and instructions, see Manage automatic assignment rules in the Adobe documentation.
Access the user and admin area for your Production instance of Workfront access-the-user-and-admin-area-for-your-production-instance-of-workfront
-
From the Adobe Admin Console page, select the Products tab in the top navigation bar, and then select Workfront.
-
In the list that displays, select the link at the top.
This is your Production instance where your users work.
note tip TIP The second link in the list, your Preview instance, is a testing environment that replicates your live Production environment. For more information, see The Adobe Workfront Preview Sandbox Environment. You might also see links to sandbox environments in the list. For more information, see The Adobe Workfront Preview Sandbox Environment. -
In the list that displays, with the Product Profiles tab selected, click the name of the Workfront Product Profile link.
This list includes all users that are already assigned to your Production instance of Workfront.
note important IMPORTANT Do not make any changes to the Product Profile itself. -
Continue on to one of the following sections in this article:
Create system administrators in Workfront with the Adobe Admin Console create-system-administrators-in-workfront-with-the-adobe-admin-console
The System Administrator access level is granted only on the Adobe Admin Console. You cannot grant or remove admin access from within Workfront.
You must add a user to your Production instance of Workfront before you can make the user a Workfront system administrator.
-
Go to the user and admin area in the Admin Console, as described in the section Access the user and admin area for your Production instance of Workfront in this article.
-
Select the Admins tab above the list of users.
-
Select Add Admin.
-
In the Add product profile administrators box, enter the email addresses or names of the administrators you want to add, then select Save.
The system administrators are created in Workfront.
note important IMPORTANT Do not make any changes to the Product Profile itself.
Create users in Workfront with the Adobe Admin Console create-users-in-workfront-with-the-adobe-admin-console
Create users in Workfront directly in the Adobe Admin Console
-
Go to the user and admin area in the Admin Console, as described in the section Access the user and admin area for your Production instance of Workfront in this article.
-
With the Users tab selected above the list, select Add User.
-
In the Add users to this product profile box, enter the email address or name of a user you want to add, then select Save.
The user is created in Workfront with the Requestor access level.
note important IMPORTANT Do not make any changes to the Product Profile itself. -
In Workfront, change the user’s access level.
For instructions on how a Workfront administrator can change the user’s access level, see Edit a user’s profile.
-
Repeat steps 3 and 4 to add more users.
note note NOTE For new Adobe users, the Admin Console delivers an email to invite them to complete the registration process. All users must complete the registration process to access any Adobe application. For existing Adobe users, the user may or may not receive an email about Workfront being available. This is a preference controlled by the Adobe administrator for the product. Your Adobe administrator may be a different person than your Workfront administrator.
Create users in Workfront and approve them for the Adobe Admin Console
This workflow allows group administrators that do not have access to the Adobe Admin Console to create users.
First, the group administrator creates the user in Workfront. This creates the user in Deactivated and Pending Approval status.
Then, a Workfront administrator approves the user. This activates the user in Workfront and adds them to the Adobe Admin Console.
Create the user in Workfront (Group administrator)
For instructions on creating a user in Workfront, see Add users.
Approve the user (Workfront administrator)
To approve a user:
-
Click the Main Menu icon
-
Select the user, then click the More icon
-
To approve the user, click Approve, then click Submit.
Or
To reject the user and delete them from Workfront, click Reject, then click Submit.
Approved users are automatically added to the Adobe Admin Console.
Rejected users are automatically deleted from Workfront.