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Error Message: SAML 2.0 Error: User Identifier Not Found

Last update: Tue Sep 10 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

Problem

You are unable to establish a successful connection to ADFS.

identifier_not_found.png

NOTE
If you establish a successful test connection and you are still experiencing issues, you might have incorrect attribute mappings or issues with the federation IDs. Contact customer support with questions.

Cause:

Claims on the ADFS server are incorrect.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header
Adobe Workfront plan Any
Adobe Workfront license

New: Standard

or

Current: Plan
Access level configurations System Administrator

For more detail about the information in this table, see Access requirements in Workfront documentation.

Solution

On the ADFS server, make sure there is a claim for name ID:

  1. In Windows, click Start > Administration > ADFS 2.0 Management.
    The ADFS 2.0 Management dialog box is displayed.

  2. Select Trust Relationship > Relying Party Trusts in the left-hand pane.

  3. Right-click on the relying party trust related to Adobe Workfront, and select Edit Claim Rules.

  4. Verify the claim has an Outgoing Claim Type of Name ID.

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