Error Message: SAML 2.0 Error: User Identifier Not Found


You are unable to establish a successful connection to ADFS.


If you establish a successful test connection and you are still experiencing issues, you might have incorrect attribute mappings or issues with the federation IDs. Contact customer support with questions.


Claims on the ADFS server are incorrect

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan
Adobe Workfront license
Access level configurations

You must be a Workfront administrator. For more information, see Grant a user full administrative access.

NOTE: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.


On the ADFS server, make sure there is a claim for name ID:

  1. In Windows, click Start > Administration > ADFS 2.0 Management.
    The ADFS 2.0 Management dialog box is displayed.

  2. Select Trust Relationship > Relying Party Trusts in the left-hand pane.

  3. Right-click on the relying party trust related to Adobe Workfront, and select Edit Claim Rules.

  4. Verify the claim has an Outgoing Claim Type of Name ID.