Error Message: SAML 2.0 Error: User Identifier Not Found
Problem
You are unable to establish a successful connection to ADFS.
NOTE
If you establish a successful test connection and you are still experiencing issues, you might have incorrect attribute mappings or issues with the federation IDs. Contact customer support with questions.
Cause:
Claims on the ADFS server are incorrect.
Access requirements
Expand to view access requirements for the functionality in this article.
| table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header | |
|---|---|
| Adobe Workfront package | Any |
| Adobe Workfront license |
Standard Plan |
| Access level configurations | System Administrator |
For information, see Access requirements in Workfront documentation.
Solution
On the ADFS server, make sure there is a claim for name ID:
-
In Windows, click Start > Administration > ADFS 2.0 Management.
The ADFS 2.0 Management dialog box is displayed. -
Select Trust Relationship > Relying Party Trusts in the left-hand pane.
-
Right-click on the relying party trust related to Adobe Workfront, and select Edit Claim Rules.
-
Verify the claim has an Outgoing Claim Type of Name ID.
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