Create Topic Groups

Last update: January 9, 2025

CREATED FOR:

  • User
  • Admin

Topic Groups are associated with Request Queues. You can layer your Request Queues in multiple categories, depending on the nature of the requests by using topic groups.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

Adobe Workfront planAny
Adobe Workfront license

New: Standard

Or

Current: Plan

Access level configurationsEdit access to Projects
Object permissionsManage permissions to the project

For more detail about the information in this table, see Access requirements in Workfront documentation.

Overview of Topic Groups

For example, if you have a Request Queue for Marketing Requests, you can have a Topic Group of “Mother’s Day Campaign”, with a second-level Topic Group of “Digital Media”, and an additional second-level Topic Group of “Print Media.” Then, you can have multiple Queue Topics inside each Topic Group. For example, “Banner Ad” and “Blog” can be Queue Topics for the “Digital Media” Topic Group.

For more information about how to create Request Queues, see Create a Request Queue.

Consider the following when working with topic groups:

  • You can create up to 10 tiers of Topic Groups within a Request Queue.
  • There is no limit to the number of Queue Topics that can be associated with a topic group.
  • Topic groups are a reportable object.
  • You cannot move topic groups from one project to another.

Create Topic Groups

We recommend that you create Topic Groups before you create a Queue Topic. However, a Topic Group can be created within in the Queue Topic builder. For more information about creating Queue Topics, see Create Queue Topics.

To create a Topic Group:

  1. Go to the project that you published as a Help Request Queue.
    For more information about publishing a project as a Help Request Queue, see Create a Request Queue.

  2. Click Topic Groups in the left panel. You might need to click Show More, then Topic Groups.

  3. Click New Topic Group.

  4. Specify the following information:

    • Name: The name is visible to users who submit requests to this request queue.
    • Description: The description displays when users select the topic group in the process of submitting a new request.
    • Add to Topic Group: You can add the new Topic Group to an existing Topic Group, or you can add it directly to the project published as a Help Request Queue.

  5. Click Save.
    This creates a new Topic Group in your Request Queue. You can now select additional categories from the first drop-down menu under a Request Queue.
    For more information about submitting requests, see Create and submit Adobe Workfront requests.

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