Provide access to request queues

Last update: August 23, 2024

CREATED FOR:

  • User

When you provide access to a request queue, you determine who in your organization can view the request queue in the Requests area of Adobe Workfront.

You can provide different users access to a Request Queue, depending on whether they are part of the project team, project group, or project company. You can also provide access to everyone in the system to a request queue.

This is useful in organizations that invite external stakeholders into Workfront and wish to limit the access of users to specific areas — in this case a request queue open just to the users associated with the company or group of the project limits visibility to external stakeholders. Giving access to anyone makes the request visible to both internal and external stakeholders.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

Adobe Workfront planAny
Adobe Workfront license

New license: Standard

Or

Current license: Plan

Access level configurationsEdit access to Projects
Object permissionsManage permissions to the project

For more detail about the information in this table, see Access requirements in Workfront documentation.

Prerequisites

Before the request queue is available for users in the Requests area, you must create a project with the following settings:

  • Designate it as a request queue. For more information about creating a Request Queue, see Create a Request Queue.
  • Update the Status of the project to Current.

Provide access to a Request Queue

  1. Go to the project where you want to provide access to the request queues.

    NOTE
    Only projects with a status of Current are visible in the Requests area.

  2. Click  Queue Details in the left panel. You might need to click  Show More, then Queue Details.

  3. Select Publish as Help Request Queue  to designate the project as a Request Queue.

  4. Select from the following options:

    • Anyone: Any user can view and add requests to the request queue.

    • People with view access to this project: Users that have View permissions to the project can view and add requests to the request queue.

    • People in this project’s company: Users associated with the project’s Company can view and add requests. The Company associated with the project is listed in parentheses next to this option.

    • People in this project’s group:Users associated with the project’s Group can view and add requests. The Group associated with the project is listed in parentheses next to this option.

      Group queues are useful when several departments share a Workfront account to achieve unique organizational goals. Each department may have its own queues that members of other groups should not be able to see.

      For information about who has permissions on a project see Share a project in Adobe Workfront.
      Groups and companies can be associated with the project when editing the project. For more information about editing projects, see Edit projects.

  5. Click Save.

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