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Unassign work in the Workload Balancer

Last update: Wed Feb 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User

You can unassign users from work items in the Assigned Work area of the Adobe Workfront Workload Balancer, or reassign them to other users, roles, or teams.

You can unassign users from work items manually, by dragging and dropping, or in bulk. This article describes how to unassign users manually.

For information about unassigning users by dragging and dropping, see Assign work in the Workload Balancer by dragging and dropping

For information about unassigning users in bulk, see Assign work in bulk using the Workload Balancer.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

table 0-row-2 1-row-2 2-row-2 3-row-2 layout-auto html-authored no-header
Adobe Workfront plan Any
Adobe Workfront license

New: Standard

or

Current: Plan, when using the Workload Balancer in the Resourcing area;
Work, when using the Workload Balancer of a team or project
Access level configurations

Edit access to the following:

  • Resource Management
  • Projects
  • Tasks
  • Issues
Object permissions Contribute permissions or higher to the projects, tasks, and issues that include Make Assignments

For more detail about the information in this table, see Access requirements in Workfront documentation.

Unassign work items in the Workload Balancer

You can either unassign items from users and move them to the Unassigned Work area, or reassign them to other users.

To unassign work items from users:

  1. In the Workload Balancer, go to the Assigned Work area and expand a user.

  2. Do one of the following:

    • Find the item you want to unassign in a user’s area, click it, and drag and drop it in the Unassigned area or in another user’s area.

    • Click the More icon More icon to the right of the name of a work item, click Assign this to, then remove the name of the entities assigned to the work item or enter another name, and click Save.

      Assign this to

    The item displays in the Unassigned Work area if it matches the filtering criteria for that area and it is not assigned to any other users, or it displays in the user area if it is assigned to another user.

    For information about filtering information in the Workload Balancer, see Filter information in the Workload Balancer.

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