Send direct messages to other users

Last update: January 13, 2025

Topics:
People Teams and Groups

CREATED FOR:

User

Adobe Workfront enables you to quickly and easily send messages that are unrelated to any work item directly to other Workfront users. Messages sent as described in this section appear in the Updates tab on the user’s profile page and are visible to all users. For additional information on updates, see Update work items and view updates: article index.

The user you are sending the message to receives the following types of notifications when you send a message as described in this section:

An in-app notification, as described in View and manage in-app notifications
An email notification

This depends on the types of email notifications the user is configured to receive. For more information, see Configure event notifications for everyone in the system, View and configure event notifications for a group, and Modify your own email notifications.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

Adobe Workfront plan

Any

Adobe Workfront license

To send a message from the user's profile page, you must have:
New: Light or higher
or
Current: Review or higher

To send a message from the User list, you must have:
New: Standard
or
Current: Work or higher

For more detail about the information in this table, see Access requirements in Workfront documentation.

Send a message unrelated to a work item to another user from their profile page

Go to the profile page of the user you want to send a message to.

To navigate to a user’s profile page, click the linked name of the user as it appears anywhere in the Workfront interface. User names are displayed in many areas, such as in a comment made by the user.
On the Updates tab, click in the text box field.
Type your message.
(Optional) Click in the Notify field, then begin typing the name of another user you want to include in this message.
(Optional) Select Private to my company to make this message visible only to other users in your company.
Click Update.
The message is posted at the top of the list of messages on the Updates tab on the user’s profile page.

Send a message to one or more users from the User list

This option is only available if you have a Standard, Plan, or Work license.

Click the Main Menu icon in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon in the upper-left corner, then click Users .
Select the user or users you want to send a message to, and click Send Update to User.
Type your message in the Send update to user window.
(Optional) Search for any additional users you want to tag on the message. You do not need to tag the users you already selected in the user list.
(Optional) Select Private to my company to make this message visible only to other users in your company.
Click Send.
The message is posted at the top of the list of messages on the Updates tab on each user’s profile page.