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Enable delivery of emails from the Preview Sandbox environment

Last update: Fri Oct 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User

Adobe Workfront disables all email communication from both the Preview and the Custom Refresh Sandbox environments. For information about the Preview Sandbox environment, see The Adobe Workfront Preview Sandbox Environment. For information about the Custom Refresh Sandbox environment, see The Adobe Workfront Custom Refresh Sandbox environment.

If you want to receive the following email notifications from the Preview Sandbox environment, you must enable this functionality in your user settings while you are logged into Preview:

  • Email notifications triggered by event notifications
  • Reminder notifications
  • Automatic late or early reminder notifications
  • Email invitations

You can do this for yourself or for any user that you have access to edit. For more information about the access needed to edit users, see Grant access to users.

NOTE
Report delivery and push notifications on the mobile app are always disabled for the Preview Sandbox environment. Neither you nor the Workfront administrator can enable report delivery or push notifications for the mobile app when you access the Preview Sandbox environment.
For information about report deliveries, see Report delivery overview.

Access requirements

Expand to view access requirements for the functionality in this article.
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Adobe Workfront package Any
Adobe Workfront license

Contributor or higher to change your own setting

Standard to edit the setting for other users

Or

Request or higher to change your own setting

Plan to edit the setting for other users
Access level configurations

You must have one of the following:

  • The System Administrator access level.

  • In your access level, Edit must be selected for the Users setting. And, for the Users setting, under Fine-tune your settings , the Create option and at least one of the two User Admin options must be enabled.

  • If you are using the User Admin (Group Users) option, you must be a group administrator of a group where the user is a member.

For information, see Access requirements in Workfront documentation.

Enable the delivery of emails from the Preview Sandbox environment

  1. Log in to your Preview Sandbox environment.

  2. Click your profile picture in the upper-right corner of Adobe Workfront. Then, click the More menu and select Edit.

    Or

    Search for a user in Workfront and click their name. Then, click the More menu and select Edit.

    Or

    For multiple users: Click the Main Menu icon Main menu icon in the upper-right corner of Workfront, then click Users User icon . Then, select multiple users and click Edit.

  3. Click Preferences.

  4. Select Receive emails from this test environment.

    note note
    NOTE
    This option is not available if you are in a production environment.

  5. Click Save Changes.

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