Enable delivery of emails from the Preview Sandbox environment

Last update: February 19, 2025

CREATED FOR:

  • User

Adobe Workfront disables all email communication from both the Preview and the Custom Refresh Sandbox environments. For information about the Preview Sandbox environment, see The Adobe Workfront Preview Sandbox Environment. For information about the Custom Refresh Sandbox environment, see The Adobe Workfront Custom Refresh Sandbox environment.

If you want to receive the following email notifications from the Preview Sandbox environment, you must enable this functionality in your user settings while you are logged into Preview:

  • Email notifications triggered by event notifications
  • Reminder notifications
  • Automatic late or early reminder notifications
  • Email invitations

You can do this for yourself or for any user that you have access to edit. For more information about the access needed to edit users, see Grant access to users.

NOTE
Report delivery and push notifications on the mobile app are always disabled for the Preview Sandbox environment. Neither you nor the Workfront administrator can enable report delivery or push notifications for the mobile app when you access the Preview Sandbox environment.
For information about report deliveries, see Report delivery overview.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan*Any
Adobe Workfront license*

Request or higher to change your own setting

Plan to edit the setting for other users

Access level configurations*

You must have one of the following:

  • The System Administrator access level.

    For information about this access level, see Grant a user full administrative access.

  • In your access level, Edit must be selected for the Users setting. And, for the Users setting, under Fine-tune your settings , the Create option and at least one of the two User Admin options must be enabled.

    If you are using the User Admin (Group Users) option, you must be a group administrator of a group where the user is a member.

    For information about the Users setting in an access level, see Grant access to users.

Note: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.

*To find out what plan, license type, or access you have, contact your Workfront administrator.