Reply to updates

Go to the object to which you want to add a reply.

Click Updates, then click the Comments tab for the object and find the comment or reply to which you want to reply

Or

Click the All tab, then click Reply in Comments to open the comment in the Comments tab and reply to it. You cannot reply in the All tab.

(Optional) To include text from a previous update in your reply, click the More menu in the upper-right corner of the comment you want to reply to, then click Quote reply. Text from the previous update appears in the input area, marked with a vertical gray line.

Click Reply.

You can see the users who are actively engaged in the conversation at the bottom of the Add reply… box and you can add more, or remove the ones that are no longer relevant. These users, along with any users subscribed to the object, receive a notification whenever an update or reply is made on the object. You can also tag more users to include them in your reply. To tag more users, see Tag others on updates.

TIP

To add additional replies to an existing reply, you can start typing in the Add reply … box, or click Reply on the original comment. Your reply is added at the end of the thread.

Start typing your reply and use any additional options from the Rich Text toolbar. For information about using Rich Text or other updating capabilities, see Update work.

Click Submit to save the reply.

(Optional) Click the More menu in the upper-right corner of the comment you want to reply to for more options to manage the reply. For more information, see Update work.