Updates section overview

The Updates section displays information in the following tabs:

• Comments: Displays comments made by users and replies to those comments. Use the Comments tab to add new comments or reply to existing ones. For information about updating objects, see Update work.

• System Activity: Displays system updates which are informational messages that Workfront creates to record certain events on an objects. For example, changes in status, name, or custom fields are captured with system updates. Your Workfront or group administrator can enable system updates for your objects. Any replies that were made to system activity records in the legacy commenting experience are populated on the System Activity tab as read-only. For more information, see Configure system updates.

• All (read-only): Displays both user comments and system activity comments in one place. This is a view-only tab. You cannot reply to comments or tag other users in existing comments in the All tab. To reply to a specific comment, use the link from the All tab to the Comments tab. For information about updating objects, see Update work.

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  NOTE
  The Comments and System Activity tabs update in real-time. You must refresh the All tab to view the most recent updates.

The following objects have similar experiences in all three tabs in the Updates section:

• Projects
• Tasks
• Issues
• Programs
• Portfolios
• Users
• Timesheets

The following objects don’t have a System Activity tab or an All tab, and the experience in the Comments tab matches that of all other objects:

• Team
• Template
• Template Task

The following objects don’t have a System Activity tab or an All tab, and the experience in the Comments tab differs from that of all other objects:

• Iterations

• Ad-hoc Card

  For more information about updates on cards, see Add an ad hoc card to a board.

The following objects don’t have an All tab, and the experience in the Comments tab matches that of most objects:

• Goals

  For more information about updates on goals, see Manage goal comments.

You cannot add new comments in the Updates section of a team.

The Updates section for teams is populated by updates entered on the following objects:

• Users
• Stories
• Timesheets
• Iterations

You can add a reply to an update you view on a team. The reply displays in the team’s Updates section as well as the Updates section of the object it belongs to.

On the Updates section for users and teams, you can view the updates that have been entered in the past 90 days.

If you want to see all the updates made on a user or a team, beyond the 90-day limit, you can build a report for notes. The report should not have a time filter that displays all updates made for users or teams. For more information, see Create a custom report.

Any comments made on behalf of another user are indicated on the comment.

A group administrator can comment on behalf of another person but cannot delete that comment. Only an Adobe Workfront administrator can delete a comment that they made on behalf of another user.

A Workfront or group administrator can only edit a comment they added on behalf of another user only when they log out as the user and log back in as themselves. They cannot delete a comment on behalf of another user.