Prerequisites

Before you can link items between Workfront and Jira, you must

Access the Jira Activity Log:

  1. Log into Jira as a system administrator.

  2. Click Settings in the main Jira menu.

  3. Click Add-ons, then Manage add-ons.

  4. Expand the Workfront add-on.

  5. Click Configure.

  6. Log in to Workfront as a system administrator.

  7. Select the Activity Log tab.

    View information about exceptions and errors that occurred during the creation of items or synchronization of fields between the two applications.

    The log includes the following fields:

    • Date of the occurrence
    • The name of the user in Jira
    • Jira issue number
    • A brief description of the error that occurred.
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