Customize default issue types
Issue types are useful in the following circumstances:
- When customizing issue statuses, as described in Create or edit a status.
- When creating a request queue, as described in Create a Request Queue.
You can customize the labels for each default issue type to better match the terminology used in your organization.
Access requirements
You must have the following access to perform the steps in this article:
| table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header | |
|---|---|
| Adobe Workfront plan | Any |
| Adobe Workfront license |
New: Standard Or Current: Plan |
| Access level configurations | System Administrator |
For more detail about the information in this table, see Access requirements in Workfront documentation.
Default issue types
If you have Adobe Workfront administrator access, there are four default issue types that you can configure and rename:
- Bug Report Used to track reported bugs in the system.
- Change Order Used to track issues that need to be updated or revised.
- Issue An object in Workfront that communicates unplanned work, a problem that arises, or something that must be resolved in order to continue a task.
- Request An issue type that applies to a request queue where users make requests in Workfront.
Customize an issue type
Consider the following about customizing issue types:
- You can modify the label for an issue type, but you can’t change its function.
- You can’t create additional issue types.
- You can’t change the filter values for the name of an issue type. So, if you create a filter on an issue report, the value of the filter (key) does not reflect the issue type’s custom name.
- Three default statuses are associated with each issue type: New, In Progress, and Closed. You can’t delete these statuses or remove them from an issue type, but you can rename them.
- You can re-order the options that appear on the drop-down menu for each issue type.
To customize an issue type:
-
Click the Main Menu icon
-
Click Project Preferences > Statuses.
-
Click the Issues tab.
-
Do any of the following:
-
Hover over the issue type you want to customize, click the Edit icon
-
Click an issue type to list its associated statuses, then drag the handles that appear when you hover over them and and drop them in the order you want them to appear in your users’ issue Status drop-down menu.
-