Reset a user’s preferences

Last update: September 10, 2024

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As an Adobe Workfront administrator, you can reset or remove the user preference settings for any user in the Workfront system.

Individual users can also reset their own user preference settings.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

Adobe Workfront plan

Any

Adobe Workfront license

New: Standard

Current: Plan

Access level configurations

System Administrator

For more detail about the information in this table, see Access requirements in Workfront documentation.

When you reset user preferences, some preferences are reverted to the system default, and others are cleared or removed:

Preference	Status after the reset
Views	Reverted to the system default Existing views are not deleted. You can select them again.
Filters	Reverted to the system default Existing filters are not deleted. You can select them again.
Groupings	Reverted to the system default Existing groupings are not deleted. You can select them again.
Recent Items list	Cleared
Favorites list	Unaffected
User Preferences	Reverted to the system default Email notifications revert to the system defaults. The default notifications are listed in Event notifications available in Adobe Workfront.
User-Defined Custom Tabs	Removed
User-Defined Global Navigation Options	Set back to layout template definition, or system default if no layout template is assigned.

Click the Main Menu icon in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon in the upper-left corner, then click Setup .
Select Log In As.
Begin typing the name of the user whose preferences you want to reset, then click the name when it appears in the drop-down list.
Select Log In.
If your organization has not been onboarded to the Adobe Unified Experience, follow this step:
- In the URL field at the top of your web browser, add /resetUser after workfront.com.
  
  NOTE
  This is case sensitive. The U must be capitalized, and the remaining characters must be lowercase. For example:
  https://company_domain.my.workfront.com/resetUser
If your organization has been onboarded to the Adobe Unified Experience, follow this step:
- In the URL field at the top of your web browser, add add /resetUser after workfront.
  
  NOTE
  This is case sensitive. The U must be capitalized, and the remaining characters must be lowercase. For example:
  https://experience.adobe.com/#/@company/so:(domain)-(environment)/workfront/resetUser
Press Enter.
To reset all user preferences, select Reset.

Or

To reset only custom tabs, select Reset Tabs.

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