DocumentationWorkfrontWorkfront Guide

Reset a user’s preferences

Last update: Tue Sep 10 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

As an Adobe Workfront administrator, you can reset or remove the user preference settings for any user in the Workfront system.

Individual users can also reset their own user preference settings.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header
Adobe Workfront plan Any
Adobe Workfront license

New: Standard

Or

Current: Plan
Access level configurations System Administrator

For more detail about the information in this table, see Access requirements in Workfront documentation.

About affected settings

When you reset user preferences, some preferences are reverted to the system default, and others are cleared or removed:

Preference
Status after the reset
Views

Reverted to the system default

Existing views are not deleted. You can select them again.

Filters

Reverted to the system default

Existing filters are not deleted. You can select them again.

Groupings

Reverted to the system default

Existing groupings are not deleted. You can select them again.

Recent Items list
Cleared
Favorites list
Unaffected
User Preferences

Reverted to the system default

Email notifications revert to the system defaults. The default notifications are listed in Event notifications available in Adobe Workfront.

User-Defined Custom Tabs
Removed
User-Defined Global Navigation Options
Set back to layout template definition, or system default if no layout template is assigned.

Reset user preferences

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Setup Setup icon .

  2. Select Log In As.

  3. Begin typing the name of the user whose preferences you want to reset, then click the name when it appears in the drop-down list.

  4. Select Log In.

  5. If your organization has not been onboarded to the Adobe Unified Experience, follow this step:

    • In the URL field at the top of your web browser, add /resetUser after workfront.com.

      note note
      NOTE
      This is case sensitive. The U must be capitalized, and the remaining characters must be lowercase. For example:
      https://company_domain.my.workfront.com/resetUser

  6. If your organization has been onboarded to the Adobe Unified Experience, follow this step:

    • In the URL field at the top of your web browser, add add /resetUser after workfront.

      note note
      NOTE
      This is case sensitive. The U must be capitalized, and the remaining characters must be lowercase. For example:
      https://experience.adobe.com/#/@company/so:(domain)-(environment)/workfront/resetUser

  7. Press Enter.

  8. To reset all user preferences, select Reset.

    Or

    To reset only custom tabs, select Reset Tabs.

recommendation-more-help
5f00cc6b-2202-40d6-bcd0-3ee0c2316b43