View issues

Open: Displays issues that are open.

This includes those associated with a Resolving Object and those in a Closed - Pending Approval status.

For information about Resolving Objects, see Overview of Resolving and Resolvable Objects.

Completed: Displays all issues that have an Actual Completion Date.

All Displays all issues.

Updates: You can perform the following actions :

• Comment on the issue, or reply to an existing comment.

• Log time.

• Change the status of the issue.

  For more information about updating work in Workfront, see Update work.

Documents: Attach documents to the issue. For more information about adding documents to Workfront, see Add documents to Adobe Workfront from your file system.

Issue Details: Expand this link to display the Overview and Custom Forms areas.

If you have manage permissions to the issue and edit rights on the custom form, you can edit some of the information here.

View or edit the following fields in the Overview area:

• Name

• Path: the path through which the issue was logged to the project.

  If an issue was submitted as a request in a request queue, the names of the project, the Topic Group, and the Queue Topic are listed here. This field cannot be edited.

  For more information about submitting requests, see Create and submit Adobe Workfront requests.

• Description

• URL: any web address related to the issue.

• Priority: a visual flag which allows you to prioritize issues.

• Severity: a visual flag which indicates how severe the problem described in the issue is.

• Primary Contact: the default Primary Contact is the user who created the issue. This field can be edited.

• Planned Hours: displays the amount of time that will take someone to complete the issue. The default is 8 hours. This field can be edited.

• Actual Hours: displays the amount of time that it took to complete the issue. This is the actual time that someone logs for the issue.

• Planned Start Date: the date when the issue is planned to start. The default is the date and the time when the issue was created.

• Actual Start Date: the date and the time when the issue status was changed to In Progress.

• Planned Completion Date: the date when the issue is planned to be completed.

• Actual Completion Date: the date when the issue is actually completed. This field is filled in automatically when the issue status changes to Closed or Resolved, or can be manually edited.

• Actual Cost: the cost based on the Actual Hours logged on the issue. This field is not editable. The Actual Cost of an issue is calculated based on the following formula, where the User Cost Rate is the cost rate associated with the user logging the time to the issue:

  Issue Actual Cost = Hours Logged * User Cost Rate

• Entered By: this is the user who created the issue. This field is not editable.

• Last Updated By: this is the user who updated any field on the issue last. This field is not editable.

  In the Custom Forms area , view of select one or several custom forms to associate with the issue.

Hours: Shows a list of hour entries on the issue.

Approvals: Shows the approval paths associated with the issue.

For more information about associating approvals with an issue, see the Associating an approval process with a work item section in Create an approval process for work items.