Error: Auto-provisioned user can’t log in

When an auto-provisioned user tries to log in for the first time, they receive the following error:

Expect one user but found 0. ${subdomain} ${lane} ${email}


The system is not assigning the new user an access level.

By default, auto-provisioning uses the Request license type. When no access levels with a Request license exists, the system cannot assign the user an access level.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan
Adobe Workfront license
Access level configurations

You must be a Workfront administrator. For more information, see Grant a user full administrative access.

NOTE: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.


Create a basic access level with a Request license:

  1. Go to Setup > Access Levels.

  2. Click New Access Level.

  3. Enter a Name.

  4. In the License Type drop-down menu, select Request.

  5. Click Save Changes.

After you create an access level with a Request license, have the user log in with their SSO credentials.