Error: Auto-provisioned user can’t log in

Last update: September 10, 2024

CREATED FOR:

  • Admin

When an auto-provisioned user tries to log in for the first time, they receive the following error:

Expect one user but found 0. ${subdomain} ${lane} ${email}

Problem

The system is not assigning the new user an access level.

By default, auto-provisioning uses the Request license type. When no access levels with a Request license exists, the system cannot assign the user an access level.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

Adobe Workfront planAny
Adobe Workfront license

New: Standard

or

Current: Plan

Access level configurationsSystem Administrator

For more detail about the information in this table, see Access requirements in Workfront documentation.

Solution

Create a basic access level with a Request license:

  1. Go to Setup > Access Levels.

  2. Click New Access Level.

  3. Enter a Name.

  4. In the License Type drop-down menu, select Request.

  5. Click Save Changes.

After you create an access level with a Request license, have the user log in with their SSO credentials.

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