Error: Auto-provisioned user can’t log in
When an auto-provisioned user tries to log in for the first time, they receive the following error:
Expect one user but found 0. ${subdomain} ${lane} ${email}
Problem
The system is not assigning the new user an access level.
By default, auto-provisioning uses the Request license type. When no access levels with a Request license exists, the system cannot assign the user an access level.
Access requirements
You must have the following access to perform the steps in this article:
| table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header | |
|---|---|
| Adobe Workfront plan | Any |
| Adobe Workfront license |
New: Standard or Current: Plan |
| Access level configurations | System Administrator |
For more detail about the information in this table, see Access requirements in Workfront documentation.
Solution
Create a basic access level with a Request license:
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Go to Setup > Access Levels.
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Click New Access Level.
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Enter a Name.
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In the License Type drop-down menu, select Request.
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Click Save Changes.
After you create an access level with a Request license, have the user log in with their SSO credentials.