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Error: Auto-provisioned user can’t log in

Last update: Mon Aug 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

When an auto-provisioned user tries to log in for the first time, they receive the following error:

Expect one user but found 0. ${subdomain} ${lane} ${email}

Problem

The system is not assigning the new user an access level.

By default, auto-provisioning uses the Request license type. When no access levels with a Request license exists, the system cannot assign the user an access level.

Access requirements

Expand to view access requirements for the functionality in this article.
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Adobe Workfront package Any
Adobe Workfront license

Standard

Plan
Access level configurations System Administrator

For information, see Access requirements in Workfront documentation.

Solution

Create a basic access level with a Request license:

  1. Go to Setup > Access Levels.

  2. Click New Access Level.

  3. Enter a Name.

  4. In the License Type drop-down menu, select Request.

  5. Click Save Changes.

After you create an access level with a Request license, have the user log in with their SSO credentials.

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