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Configure the JumpSeat integration

Last update: Fri Nov 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

You can integrate JumpSeat with Workfront to create custom, in-product guidance.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

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Adobe Workfront plan* Enterprise
Adobe Workfront license* Plan
Product You must have an active JumpSeat plan.
Access level configurations* You must be a Workfront administrator. For information on Workfront administrators, see Grant a user full administrative access.

*To find out what plan, license type, or access you have, contact your Workfront administrator.

Prerequisites

Before you begin, you must

IMPORTANT
If you are on the Adobe Unified Experience, you must use the following Application URL: .workfront.adobe.com.

Configure the JumpSeat integration

We recommend setting up a JumpSeat integration in both your Preview and Production environments.

TIP
You need to add and activate two separate Workfront applications in JumpSeat—one for Preview and one for Production. See How To Add Or Delete An Application for more information.

To configure the JumpSeat integration:

  1. Click the Main Menu icon Main Menu in the upper-right corner of Adobe Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Setup Setup icon .

  2. In the left panel, click System > JumpSeat Integration.

  3. Enter your JumpSeat URL, which can be found on your extension icon in JumpSeat.

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Example:

https://{mycompanyname}.jumpseat.io

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  1. Enter the JumpSeat integration token. You can find this on the Configuration page in JumpSeat.

    Example: $2y$10$BevsKeQ8…OYR.LurSg2U64O

  2. Click Test configuration.

  3. Choose if you want the integration to be Active or Inactive.

    note important
    IMPORTANT
    The configuration test performed in step 5 must pass in order to activate the integration.

    JumpSeat Integration page

  4. Click Save.

TIP
For more information about configuring your JumpSeat integration, see the JumpSeat documentation for JumpSeat+Workfront.
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