DocumentationMarketo EngageMarketo Guide

Dialogue Overview dialogue-overview

Last update: Fri Feb 23 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Dialogues are individual chat conversations. In each Dialogue, you decide where the specific chat conversation is displayed, to whom it will be shown, and what the content of the conversation will be. Each Dialogue also has its own report page where you can monitor effectiveness.

Audience Criteria audience-criteria

The Audience Criteria section of a Dialogue is where you’ll define where and to whom your chat conversation will be shown

Stream Designer stream-designer

The Stream Designer section of a Dialogue is where you’ll design the conversation that you want to have with your website visitors.

Reports reports

The Reports tab is where you’ll be able to see metrics around how well your Dialogue is performing.

Total Triggered
Increments every time a visitor qualifies for/is shown a Dialogue.
Engaged
Increments when a visitor interacts with at least one card in a Dialogue (e.g., Question, Info Capture, etc.)
Completed
Increments every time a visitor reaches the end of any branch in a Dialogue.
People Acquired
Increments every time a visitor provides a valid email address in a Dialogue flow.
Meetings Booked
Increments every time a visitor successfully schedules an appointment via the chatbot.
Goals Reached
Increments every time a visitor reaches a goal in any Dialogue flow.

Disable/Enable all Dialogues disable-enable-all-dialogues

You have the ability to disable (and re-enable) all published Dialogues at the same time.

  1. In Dynamic Chat, click the Configuration tab.

  2. Toggle the Chat Enabled switch to off to disable (and back on to re-enable) all Dialogues.

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