Agile Release Features
The following features follow an Agile format and are released on various dates before or after the standard release date. Please check below each feature for its status.
Dynamic Chat
- Chat Source for Dynamic Chat: “Chat” is now offered as a source of new person records and activities. This source can be used to help users filter activities in Smart Lists/Campaigns. The source can also be blocked from updates on fields.
- Enhanced Dynamic Chat Activities: Dynamic Chat activities, filters, and triggers have been enhanced with additional attributes and standardized naming conventions.
Marketo Sales Insight
- Unsubscribe Append Settings for Sales Insight Actions: You now have more control over your unsubscribe messages with new configuration options to Unsubscribe Appending. New capabilities give Admins control over when, where, and what unsubscribe messaging will appear in your sales emails.
- Dynamic Field Prompts for Sales Insight Actions: You can now prompt your Sales Team to personalize specific parts of an email even further with new Field Prompts available to be added to email templates in Sales Insight Actions.
- Default Dynamic Fields for Sales Insight Actions: Default Dynamic Fields allow you to configure a fallback value that a Dynamic Field can resolve to if there’s no value available to be populated. This helps ensure emails go out with all of the personalization filled in.
- Dynamic Chat Support for Sales Insight: Updates have been made to support new Dynamic Chat attributes introduced in this release for all Dynamic Chat users.
- Dynamic Chat Support for Sales Insight Actions: We now support Dynamic Chat activities in the Lead Feed as well as notifications when a Live Chat is routed to an agent.
- Dynamic Chat Trigger Tokens: Introducing new Trigger Tokens for Dynamic Chat activities to be used in Interesting Moments.