Trigger Tokens for Interesting Moments trigger-tokens-for-interesting-moments
PREREQUISITES
Learn to use the Interesting Moment flow step.
Available Tokens available-tokens
Check out Tokens Overview to see all the tokens you can put into an interesting moment.
Trigger Tokens trigger-tokens
Based on the trigger used in a smart campaign, additional Trigger Tokens are made available.
{{trigger.Trigger Name}}
which is always the actual trigger itself. For example: Clicks Link in Email.{{trigger.Name}}
is the name of the asset that triggered the campaign. For example: Clicks Link on Webpage is the URL itself, subject for Salesforce triggers, etc.- Additional triggers are available based on constraints, which are listed below.
Email Triggers email-triggers
Salesforce Triggers salesforce-triggers
Sales Connect Triggers sales-connect-triggers
Dynamic Chat Trigger Tokens dynamic-chat-trigger-tokens
{{trigger.Agent Email}}
{{trigger.Agent Name}}
{{trigger.Conversation Status}}
{{trigger.Conversation Summary}}
{{trigger.Conversation Transcript}}
{{trigger.Document Downloaded}}
{{trigger.Document Name}}
{{trigger.Document Opened}}
{{trigger.Document URL}}
{{trigger.Goal name}}
{{trigger.meeting status}}
{{trigger.Name}}
{{trigger.Page URL}}
{{trigger.routing queue name}}
{{trigger.Scheduled For}}
{{trigger.source name}}
{{trigger.source type}}
{{trigger.Trigger Name}}
{{trigger.ui type}}
Engaged with a Dialogue
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Engaged with a Conversational Form
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Engaged with an Agent in Dialogue
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Engaged with an Agent in Conversational Form
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Scheduled Meeting in Dialogue
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Scheduled Meeting in Conversational Form
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Reached Dialogue Goal
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Reached Conversational Form Goal
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Interacted with Document in Dialogue
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Interacted with Document in Conversational Form
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
![check](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
Miscellaneous miscellaneous
NOTE
If it doesn’t have a check
then it would return an empty string (nothing) in the interesting moment.
![(tick)](./media_1370288fe2d2781336bd6c1e4b03a21cfd24c64a2.png?width=750&format=png&optimize=medium)
*The Trigger Visits Web Page has a few additional tokens:
{{trigger.Referrer}}
{{trigger.Search Engine}}
{{trigger.Search Query}}
TIP
Always test out your interesting moments to ensure they render the way you intend.
Also, make sure it’s interesting to the Sales person, not just to you!
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