Question generation

Elevate inbound experiences with AI-assisted conversations for visitors using an interface trained with sales, marketing, and product knowledge.

Response library

Produce a customized collection of questions and answers, all pre-approved by you, for use inside Generative AI chat campaigns.

Activity log

See a list of all tasks and their accompanying details, including name, owner, type, and who edited them and when.

Unanswered questions

Create additional pre-approved responses for your response library using AI based on a repository of unanswered questions from previous conversations.

Discussed Topics

Discussed Topics is available in Smart List triggers and filters as a constraint, allowing you to drill down even further into your Dynamic Chat insights.

IMPORTANT
When using generative AI, you must abide by the Adobe Experience Cloud Generative AI User Guidelines so we can ensure Adobe Experience Cloud features that incorporate generative AI are being used in a safe and responsible manner.

FAQ

Is generative AI available to all Dynamic Chat users?

Generative AI is only available to Dynamic Chat Prime subscribers. Please contact the Adobe Account Team (your Account Manager) for details.

Is there a limit to the amount of questions & answers I can have generated?

Yes. There is a lifetime limit of 1000 at this time.

What languages are available in generative AI?

Currently, only English is supported in generative AI.

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