DocumentationMarketo EngageMarketo Guide

SFDC Sync: Lead Queue

Last update: Mon Nov 20 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
  • Topics:
  • Salesforce Integration

Marketo Engage allows you to add people to Salesforce lead queues to help with lead distribution. Here are the details.

How to assign a person to a queue in Marketo?

You can assign a person to a Salesforce lead queue using either of these flow actions:

  • Sync Person to SFDC
  • Change Owner
NOTE
You can’t create or change queues in Marketo.

How is lead owner information stored if the person belongs to a queue?

If a lead is owned by a queue in Salesforce, these sales owner fields are kept empty until the lead is assigned to an owner.

  • Sales Owner First Name
  • Sales Owner Last Name
  • Sales Owner Title
  • Sales Owner Phone Number
  • Sales Owner Email Address
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