DocumentationMarketo EngageMarketo Guide

Agent Settings agent-settings

Last update: Mon Sep 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Configure your calendar and set meeting/live chat availability.

PREREQUISITES
Make sure your agents have been granted the appropriate permissions.

Connect Calendar connect-calendar

In the Calendar configuration tab, connect your Outlook or Gmail calendar for use in appointment scheduling in the chatbot.

Once a user’s calendar is connected to Dynamic Chat, they’ll be added to the queue and their calendar will be available for website visitors to schedule appointments on.

NOTE
You can connect one calendar per user. If you want to receive meetings on multiple calendars, you must add multiple users and have them each connect their calendars.

Users can also customize the body of the invite that’s sent to the visitor when they schedule an appointment on the user’s calendar. They can also select the checkbox at the bottom to include a Google Meet or Microsoft Teams link (depending on which calendar was connected).

TIP
Use the token icon (curly brackets) to personalize your meeting booking confirmation emails using person or company attributes.

Permissions permissions

Configuring with Outlook grants the following permissions to Dynamic Chat:

  • Full access to your calendars
  • Sign you in and read your profile
  • Maintain access to data you’ve given it access to
  • Read your mailbox settings

Configuring with Google grants the following permissions to Dynamic Chat:

  • Create, change, or delete calendars
  • Update individual calendar events
  • Change your settings, including who can see your events
  • Change who the calendar is shared with
  • Access to your name, email address, language preference, and profile picture

Meeting Booking Availability meeting-booking-availability

Set your time zone and time/day of week availabilty to receive meeting bookings.

Meeting duration
Determines the length of time visitors will see in your available meeting slots.
Buffer time between meetings
Amount of time you set as a buffer for after the meeting. If you set it for 30 minutes, no one will be able to book a meeting with you until 30 minutes after the scheduled end of a meeting on your calendar.
TIP
You can select multiple blocks of time on the same day (e.g., Friday from 8a-12p and 1p-5p) by clicking the + sign on the right.

Live Chat Availability live-chat-availability

Set your time zone and time/day of week availabilty to receive live chats.

If you’re logged in to the app, you’ll receive an in-app notification of an incoming chat. If you’re not logged in, you’ll receive a browser notification (if you’ve set that up).

IMPORTANT

  • The availability toggle in the Agent Inbox will override what is entered in the Live chat availability tab. So if the agent is scheduled as available from 1p-5p but needs to take a quick break at 3p, they don’t need to alter their agent settings. Availability toggle status will remain until it’s manually changeed, until the next block of time in the agent’s availability is reached, or until midnight of the agent’s specified time zone (see the next bullet for more info).

  • When the agent uses the availability toggle to change their status to “available,” their status automatically resets (switches to not available) at midnight of the time zone specified in their availabilty schedule. If no time zone is specified, it defaults to UTC (Coordinated Universal Time).

TIP
You can select multiple blocks of time on the same day (e.g., Friday from 8a-12p and 1p-5p) by clicking the + sign on the right.

Agent Profile Photo

While an agent has the ability to upload their own profile photo, that action is not performed in Dynamic Chat. They would need to navigate to account.adobe.com/profile. Learn more here: Update your account profile.

NOTE
The profile image shown in experience.adobe.com is not supported.
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