Grant Users Access to the Check-in App grant-users-access-to-the-check-in-app

Marketo Engage has a special user role for the event check-in app. Here’s how to create a new role with permission to use the app.

On October 2, 2023, Adobe removed the Marketo Events App from all App Stores. If you already have the app installed on your tablet/mobile device, you can continue using it for the time being. Once your Marketo Engage instance is migrated to Adobe Identity for authentication of Marketo, you will no longer be able to access the app. Learn more.

Create a New User Role for Mobile create-a-new-user-role-for-mobile

  1. Click Admin.

  2. Click Users & Roles.

  3. Click the Roles tab, then click New Role.

  4. Enter a name for the new role and an optional description. Check the Access Mobile Application box and click Create.

    The new role is ready to assign when you invite people to use the tablet app.

Invite New Users for the Check-in App invite-new-users-for-the-check-in-app

  1. Click the Users tab.

  2. Click Invite New User.

  3. Enter the information of the new user. Select the checkboxes for all appropriate roles and the new role with the permission to access the mobile app. Click Invite when you’re done.

    note caution
    Users who don’t have access to the Database can’t see any people in the app.
    note tip
    For existing users, you may either create a new role or add the Access Mobile Application permission to the current role.

The user will receive an email telling them they have access to the check-in app.