Verification Email

Users will receive the email below when email verification is activated for a subscription, or if it’s triggered by an Admin/user.

An active user session is required for Email Verification success. The user must first sign in to their Marketo subscription using their Identity Provider (IdP) url. Once a session is established, they would then click the Verify email address link in the email.

TIP
To resend a verification email to an unverified user, simply select their record and click the Verify Email button.

Changing an Email Address

When a user’s email address is changed, it becomes unverified. An email will be sent to them allowing them to re-verify. Users can manually resend that email by clicking Resend Verification.

Users and Roles

In Admin > Users & Roles, the Email Status column shows the verification status of every user.

Multiple User Login IDs

Only one user account can be associated with a single email address. If there are multiple user accounts associated with a single email address, Marketo Engage will require the conflict to be resolved and display all user logins associated with the email address, as well as three resolution options:

  • Use the current email for the current User Login ID

  • Use a new email for the current User Login ID

  • Delay the decision until next login

NOTE
While a user account has to be associated with a single address, a user account can be used across many subscriptions via Universal ID.
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