What’s Changing?

  • System Admins will manage users and their access through the Adobe Admin Console — Add and remove users as Support Admins/Product Support Admins for all your Adobe subscriptions.

  • Product Support Admins (PSAs) will use the Experience League for Support case creation and management — Adobe will assign the Product Support Admin role for migrated users that are listed as an Authorized Contact in Marketing Nation.

NOTE
Authorized Contacts are Product Support Admins in Adobe.
  • Case Migration — Open cases will be visible in Adobe Experience League and all previously closed cases will be archived. This migration will not affect the service level of your open case(s).

How will I know when the Support Migration has been completed?

The Support migration will occur after your User migration is completed for all subscriptions. If you’ve been added as a PSA as part of the Support Migration, you will receive an email after User migration is complete, indicating you have been added as a Support Admin to contact Adobe Support for those specific subscriptions. This will trigger an automatic redirect from the Marketing Nation to Adobe Experience League for all case submissions. Please continue to submit Support cases through the Marketing Nation until the automatic redirect is activated.

Additional Resources

Still have questions?

If you still have questions regarding your subscription and/or support migration, contact us at customercare@marketo.com.

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