Delete Users

NOTE
If the user you want to delete is also a Dynamic Chat user, you must remove them from Dynamic Chat in the Admin Console before you can delete them in Marketo Engage.
  1. Go to the Admin area.

  2. Click Users & Roles.

  3. Select the user you want to remove and click Delete User.

  4. Confirm by clicking OK.

Reset User Passwords

  1. Go to the Admin area.

  2. Click Users & Roles.

  3. Select a user and click Reset Password.

  4. Click Close to dismiss the prompt.

The user will receive an email with password reset instructions.

TIP
If the user doesn’t see the email in their inbox, ask them to check their junk/spam folder.

Change Permissions and Edit User Information

  1. Go to the Admin area.

  2. Click Users & Roles.

  3. Select a user and click Edit User.

  4. You can edit user information and change the associated role. Click Save.

CAUTION
If you are the only Admin in Marketo, be sure not to remove your own admin rights.
NOTE
If a new user is invited as an Admin, or if an Admin is deleted, all current Admins will receive an email notification.

Awesome work! You now know how to create a user, delete a user, reset a user’s password, and edit users.

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