How View Tracking Works

We track email opens by placing an invisible image inside the emails you send.

If someone responds to your email but Sales Connect is saying it wasn’t viewed, odds are the recipient did not enable images within their email client (i.e., click on the “click here to download images” message in the email).

Some tips for getting better tracking stats on your emails:

  • Include an image in your emails (like a logo) so the recipient is encouraged to enable images to see your message.
  • Include a link as a call to action in the email.

Test Email Not Showed as Viewed

Even if you sent your message to another email address, we won’t log you viewing any emails you’ve sent to yourself in the Live Feed. Our tracking is device-based; as long as you’re using a computer you’ve logged into Sales Connect with, we’ll filter out that activity.

The reason? Sales Connect is smart, and our active users would never forgive us if their own info popped up in the Live Feed Activity every time they looked at an email they sent.

Previous pageTwo-Party Consent Settings
Next pageReminder Task Sync with Salesforce

Marketo Engage