Fix Dynamics Validation Sync Issues
- Topics:
- Microsoft Dynamics
Validate Sync Tool Results
When you run the Dynamics Validate Sync, it generates a report. If there’s an
URL is valid
If you have an
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Log-in to Dynamics. Click the Settings icon and select Advanced Settings.
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Click Settings and select Customizations.
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Click Developer Resources.
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The Organization Service URL can be found under Service Endpoints.
Username and password are valid
If you have an
Sync user is assigned to the Marketo Sync User role
If you have an
Option One - Verify That the Marketo Sync User Role Is Checked in Microsoft Dynamics:
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In Dynamics, click the Settings icon and select Advanced Settings.
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Click Settings and select Security.
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Click Users.
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Click the link for the sync user.
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Click Manage Roles.
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Verify that the Marketo Sync User role is checked. If not, check it and click OK.
Option Two - Confirm Grant Consent:
- Review the Grant Consent for Client Id and App Registration to confirm the app has admin consent to call APIs.
Option Three - Sync User:
- Verify the Sync User is added to Marketo Config.
Marketo solution is properly installed
If you have an
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In Dynamics, click the Settings icon and select Advanced Settings.
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Click Settings and select Solutions.
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Verify the solution is listed.
All steps in the solution are enabled
If you have an
Sync user is assigned to the Marketo solution
If you have an
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In Dynamics, click the Settings icon and select Advanced Settings.
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Click Settings and select Marketo Config.
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Verify that the sync user is assigned as the default.
Sync user matches username and password
If you have an