Release Notes: September 2023
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- Release Information
Below you’ll find all the features included in the September '23 release. Check your Adobe Marketo Engage edition for feature availability.

Standard Release Cycle Features
The following features fall under the standard release cycle and will start to be released on September 8, 2023, with a phased rollout of remaining features over the subsequent weeks. Release features and dates are subject to change. Please check next to each feature for its status.
Feature | Status | Documention |
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Marketo Reference Library: The Marketo Engage Program Reference Library allows users to import "example" programs and other assets that represent best practices recommended by Adobe. Our Product Management team has completely updated the library, providing more valuable tools for those who want to get their program started quickly. | Shipped | Program Import Library Overview |
Used By Count Column for Design Studio Assets: The Used By Count column for List Views in Design Studio highlights the number of assets that are being used. This is applicable for Snippets, Email Templates, Forms, and Landing Page Templates. | Shipped | n/a |
Used By Tab Enhancements for Design Studio Assets: The Used By Enhancement tab provides a more detailed view of the type and name of an asset, along with where it's being used. This is applicable for Email Details and Images & Files Details. | Shipped | n/a |
Localization for Interactive Webinars: This allows you to view the Marketo Interactive Webinar Event Program details in the desired language, as well as choose the language of delivery if you want it different from the language of the Marketo user who created the Event Program. | Shipped | Interactive Webinars FAQ |
User Access Management for Interactive Webinars: User Access Management allows Interactive Webinars' users to access only the Event Programs they're permitted to, helping to prevent unauthorized access. | Shipped | User Access |
Agile Release Features
All features below follow an Agile format and are released on various dates before or after the standard release date. Please check next to each feature for its status.
Feature | Status | Documention |
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Marketo + Workfront Integration: For those who have Marketo and Workfront, you can now use Workfront Fusion Templates to integrate the two products and unlock new automation workflows to streamline campaign execution. | Shipped | Review and Approve Blueprint |
Dynamic Chat
Feature | Status | Documention |
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Action Card in Stream Designer: Marketers can use action cards in the Dialogue stream to pass hidden values to the Marketo Engage person record when visitors engage with a Dialogue. | Shipped | Stream Designer Cards |
Conversational Forms with Marketo Engage Forms: Make Marketo Engage Forms conversational by integrating them with Dynamic Chat Conversational Flows. Instantly qualify leads using form data or Smart List membership for meeting bookings, white paper links, or custom goals. | Shipped | Conversational Forms |
Conversations SDK: Turn any form, landing page, or almost any web page into engaging meeting booking experiences. | Shipped | Conversations SDK |
Custom Meeting Booking Settings: Agents can set custom meeting booking settings such as availability, meeting length, and 'buffer time' between meetings. | Shipped | Custom Meeting Booking Settings |
Fallback Settings: Admins can set custom fallback settings to define what visitors see when agents are not available to chat. | Shipped | Fallback Rules |
Global Performance Dashboard: See how well your Dialogues are performing, including engagement and performance metrics (total and over a time), top performing pages, and top performing Dialogues. | Shipped | Global Performance Dashboard |
Live Chat: Web visitors can chat with sales agents in real time to get their questions answered. | Shipped | Live Chat Overview |
Live Chat Performance Dashboard: View how many conversations your live sales agents had and which teams are performing the best. | Shipped | Live Chat Performance Dashboard |
Marketo Engage Smart List Targeting: Marketers can target members of Marketo Engage Smart Lists in Dialogue audience criteria. | Shipped | Membership |
Meeting Performance Dashboard: See how many meetings are being booked and who they're being booked with. | Shipped | Meeting Performance Dashboard |
New Dynamic Chat Activities: New activities to support Conversational Flows, Live Chat, and other new features. | Shipped | Dynamic Chat Activities |
Real-time Live Chat Notifications: When visitors request to live chat, agents receive real-time in-app and browser notifications. | Shipped | Live Chat Notifications |
Teams: Create teams of agents that visitors can be routed to for live chat or meeting bookings. | Shipped | Teams |
Trigger Tokens for New Activities: New trigger tokens are available to support the new activities for Dynamic Chat. | Shipped | Dynamic Chat Trigger Tokens |
Conversational Flow Asset Page: The Design Studio Asset page now lists Dynamic Chat Conversational Flows. See which Flows can be integrated into Marketo Engage assets and deeplink directly to their editor. | Shipped | n/a |
Sales Insight Actions Notifications: Agents with Sales Insight Actions will receive real-time live chat request notifications in the Sales Insight Actions panel. | Coming Soon | Coming Soon |
Announcements
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Marketo Events and Marketo Moments Deprecation: Adobe will be removing Marketo Events and Marketo Moments from all app stores beginning October 2, 2023. Existing users—you can continue to use these apps until you migrate your Marketo Engage instance to Adobe Identity. These apps do not support sign-in with Adobe ID.
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Toggle Switch Deprecation for Design Studio Assets: The toggle switch that allows users to switch between the classic interface and Modern UX experience for Design Studio will be deprecated, along with the old version of the Design Studio experience, allowing users to completely migrate to the Modern UX experience. Learn more here.
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Product Release Webinar: July and September 2023 Marketo Engage Release Webinar