Call Outcomes call-outcomes
Allow your sales teams to select call outcomes when making calls so your team can understand the impact of your customer engagement efforts.
Enable Call Outcomes enable-call-outcomes
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Click on the gear icon and select Settings.
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Under Admin Settings select Dialer.
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Select Enable Call Outcomes.
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Choose your desired call outcome requirement.
Create Call Outcomes create-call-outcomes
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Click on the gear icon and select Settings.
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Under Admin Settings select Dialer.
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Click Manage Call Outcomes.
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Enter your desired call outcome name into the text field.
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Click the Answered drop-down and choose the outcome type (in this example we’re choosing Answered). Then click Add.
Choose a Call Outcome choose-a-call-outcome
Once call outcomes have been enabled. Users can select one while making a call.
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Click the call button to launch the dialer.
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Enter the call information in the dialer and click Call.
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Select the call outcome that best describes the call.
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End the call.
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Log the call.
