DocumentationMarketo EngageMarketo Guide

Transactional Sales Email Templates

Last update: Wed Oct 04 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
  • Topics:
  • Sales Insight Actions

If your team is sending out transactional or non-commercial emails, you can mark an email template as non-commercial so it can bypass unsubscribes.

Things to Note

  • Non-commercial emails will bypass sales unsubscribes and Marketo Engage unsubscribe check, but will not bypass blocked domains.

  • Unsubscribe messages will not be automatically appended to non-commercial emails, even if the append unsubscribe message admin setting is enabled. However, the {{team_unsubscribe}} dynamic field will still populate your team unsubscribe message.

Configure an Email Template for Non-commercial Use

  1. In the header, click Templates.

  2. Find and select the template you want to update.

  3. Enable the non-commercial email toggle under Template Settings.

Send a Non-commercial Email

NOTE
When an unsubscribed person is selected, they’ll be highlighted orange.

  1. In the header, click Compose. Find and select the desired non-commercial template.

  2. Users will see a banner showing them they have selected a non-commercial email template.

  3. Click Send.

The email will still be sent even if the person is unsubscribed.

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