OP-Lead Management op-lead-management

This is an example of lead management best practice workflows, utilizing a Marketo Engage Default Program, to assist you in managing records within your Marketo Engage database to your CRM.

NOTE
In Marketo Engage, records in your database are referred to as people/person. Lead management in this example is in reference to the records in your CRM.

For further strategy assistance or help customizing a program, please contact the Adobe Account Team or visit the Adobe Professional Services page.

Channel Summary channel-summary

Channel
Membership Status
Analytics Behavior
Program Type
Operational
01-Member
Operational
Default

Program Contains the Following Assets program-contains-the-following-assets

Type
Template Name
Asset Name
Smart Campaign
01 - Sync New People to CRM
Smart Campaign
02 - Marketing Qualified
Email
Quick Start Email Template
01 - Email - ALERT - MQL
Folder
Campaigns
Folder
Email Alert

Conflict Rules conflict-rules

  • Program Tags

    • Create tags in this subscription - Recommended
    • Ignore
  • Landing Page template with the same name

    • Copy original template - Recommended
    • Use destination template
  • Images with the same name

    • Keep both files - Recommended
    • Replace item in this subscription
  • Email templates with the same name

    • Keep both templates - Recommended
    • Replace existing template

Best Practices best-practices

  • Consider adding additional Smart Campaigns to address each of the lifecycle status needs you may be tracking in your organization. Each campaign built in this program is meant to be an example of the best practice build and not specific to all use cases. Remember to update the Smart Campaigns to address your specific lead lifecycle management process.

  • Consider updating the naming convention of this program example to align with yours.

recommendation-more-help
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