Next Generation Munchkin Tracking FAQ next-generation-munchkin-tracking-faq

We are excited to announce that we will soon begin a phased rollout of our next-generation web tracking technology.

Here are the most important things to know:

  • We are removing the “Is Anonymous” Smart List filter with our Q1 release (already done)
  • We are increasing the number of web events (Visit Web Page, Clicked Link on Web Page) we can ingest
  • Your Munchkin code will not change, so no updates on your website are required

When will my Marketo subscription be on Munchkin V2? when-will-my-marketo-subscription-be-on-munchkin-v

We don’t have an exact date yet, but please check back here for updates.

Will I need to make any changes to my Munchkin tracking on my website? will-i-need-to-make-any-changes-to-my-munchkin-tracking-on-my-website

No. The Munchkin tracking code remains the same. No changes need to be made to your website.

This change does not affect Web Personalization (Real-Time Personalization). It continues to identify anonymous and known web visitors and personalize content in real time to these visitors.

Why did Marketo remove the “Is Anonymous” filter from Smart Lists? why-did-marketo-remove-the-is-anonymous-filter-from-smart-lists

We changed how anonymous people interact with Smart Campaigns. Before, they flowed through a smart campaign, just like known people. The “Is Anonymous” filter was used to specify that only known or only anonymous people flow through the campaign.

With Munchkin V2, we will continue to track all anonymous activities; however, you are no longer able to apply filters to anonymous people. At the point of conversion (when the person becomes known in Marketo), all activities that occurred when the person was anonymous are appended to the person activity log and at this time they flow through the campaigns they qualify for.

If you are already using this filter in a Smart List (for example, in a Smart Campaign or a Report), it is not automatically removed from the Smart List. See below for more details.

Trigger: Visits Web Page, Web Page is Pricing Page
Flow: Change Score +10 and Interesting Moment
Web: Viewed Pricing Page
With Munchkin V2, if an anonymous person visits the pricing page, she does not enter the campaign immediately. At the time the anonymous person becomes known, we’ll run this campaign on her. She will:
  • Get a score of 10

  • Have the Web Page activity set to the right date (when she actually visited)

  • Have an Interesting Moment logged for her (with the date she actually visited the page, not when she became known)

  • Have a “New Person” activity logged, as it is today

What happens to my Smart Lists that already have the “Is Anonymous” filter? what-happens-to-my-smart-lists-that-already-have-the-is-anonymous-filter

After our Winter '16 Release, if you have old Smart Campaigns with a Smart List that has the “Is Anonymous” filter in it, one of two things will happen:

  1. If the Smart List has the filter “Is Anonymous = False”, then nothing will happen. We’ll just ignore it.
  2. If the Smart List has the filter “Is Anonymous = True”, then this campaign will fail and you’ll be sent a notification.

I’ve been using Marketo for a while. How do I know which of my campaigns use the “Is Anonymous” filter? ive-been-using-marketo-for-a-while-how-do-i-know-which-of-my-campaigns-use-the-is-anonymous-filter

Before we made this change, we sent out several weekly notifications to your Notifications inbox with a list of Smart Lists, Smart Campaigns and Reports that use the “Is Anonymous” filter. These can help you identify where you are currently using this filter.

Please review them and identify where you have “Is Anonymous” set to True, as these are the campaigns that are affected. Most times, customers use this setting for some kind of scoring. Please see the example above to understand how these campaigns will work now.

I’d like more detailed documentation. Where can I find it? id-like-more-detailed-documentation-where-can-i-find-it

Check out these links:

Anonymous Lead Upgrades Overview

Anonymous Lead Upgrades - Changes Inside Marketo UI

Anonymous Lead Upgrades - Customer Action Needed

Anonymous Lead Upgrades - Analytics Reports

Anonymous Lead Upgrades - Release Schedule

Anonymous Lead Upgrades - Under The Hood

Anonymous Lead Promotion to Known Lead - Munchkin V2 Behavior

I have more questions! How do I get them answered? i-have-more-questions-how-do-i-get-them-answered

Please reach out on the community. You can also contact Marketo Support. They’ll be happy to answer your questions.