Dynamic Chat on Adobe Identity Management Setup

To use Dynamic Chat, the native conversation automation channel in Marketo Engage, proceed with the user permission setup following the steps below in the Adobe Admin Console.

AreaAction Items
Subscription & Dynamic Chat Product Admin (if applicable)
  • Confirm you've been granted an Adobe Product Admin role by your Adobe Org System Admin.

  • Contact the Adobe Account team (your Account Manager) or send an email to marketocares@marketo.com to find out who at your organization has Adobe Admin Console System Admin privileges.

  • Accept the 'Dynamic Chat Product Admin' invite. The welcome email is sent when Dynamic Chat is enabled in your Marketo Engage instance and you are designated as a System Admin.

Product Profiles
Users

Set up Ongoing System Updates and Communications

AreaAction Items
Adobe Marketo Status Updates
Notifications

Now that your Marketo Engage account is ready to go, please review our Best Practices for a New Marketo Engage Instance section to get the most out of your investment and set yourself up for long term success.

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