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Troubleshoot Salesforce (SFDC) integration issues with Adobe Learning Manager

Last update: April 28, 2026

Troubleshoot SFDC export failures (no export for 2–3+ hours)

If the SFDC export has not completed successfully for more than 2–3 hours, use the steps below to identify and understand the issue.

  1. Go to the Salesforce Home page.
  2. In the Quick Find search box, type Bulk Data Load Jobs and open it.
  3. The page displays bulk data load jobs for the last 7 days.
  4. Look for jobs related to Adobe Learning Manager (ALM) objects.
  5. Click the specific job you want to investigate.
  6. Scroll to the bottom of the job detail page to view the error message and additional details.

In many cases, the root cause is insufficient field-level permissions in SFDC. The failing field name may look like:

  • cp_Module_ID
  • or other cp_... fields related to ALM custom objects.

If such fields appear in the error, proceed to the next section.

Grant field permissions on ALM custom object fields in SFDC

Use the Field Accessibility feature to fix permission issues on specific fields (for example, cp_Module_ID).

Steps

  1. Go to the Salesforce Home page.

  2. In the Quick Find search box, type Field Accessibility and open it.

  3. From the list of objects, select the relevant report type/object.

    • Example: cp_LearnerTranscript_xxxx_xxxx for the Learner Transcript (LT) report.

  4. On the next page, choose “View by fields”.

  5. In the field dropdown, select the field that appeared in the export error

    • Example: cp_Module_ID.

  6. In the access matrix, click the “Hidden” entry for the System Administrator profile (and other relevant profiles, if needed).

  7. On the next page:

    • Enable “Visible” wherever appropriate.
    • Click Save at the bottom of the page.

  8. After saving, you return to the field accessibility view. The field should now show as “Editable” for System Administrator (and any other profiles you updated).

Repeat for all affected fields and retry the export

  1. Repeat the field accessibility steps in section 2 for each field reported as having permission issues in Bulk Data Load Jobs.

  2. Once all problematic fields have proper visibility and edit permissions:

    • Go back to Adobe Learning Manager.
    • In the SFDC connector configuration, retry the export.

Important notes and limitations

Keep these SFDC–ALM specifics in mind when designing or troubleshooting integrations.

No automatic object/field creation in SFDC

  • The SFDC connector does not create new objects or fields in Salesforce.

  • If a new field is added in ALM and you want it to appear in SFDC:

    • Manually create the corresponding custom field in SFDC.
    • Map the SFDC custom field to the appropriate ALM field in the connector configuration.
    • Ensure the new field has proper field-level permissions (use section 2).

Callback URL for ALM accounts with custom domains

  • If the ALM account uses a custom domain, the engineering team must add that custom domain to the callback URL allowlist for the SFDC connector’s OAuth production app.
  • This is done via a Jira request to engineering.
  • Without this, the OAuth flow for the connector may fail.

Time zone limitation (UTC only)

  • If the SFDC org uses a time zone other than UTC, completion and enrollment data can be missed during sync.
  • Reason: ALM currently supports only the UTC time zone for SFDC integration.
  • Internal reference: PAPI-24525 is raised to support additional time zones.

Filter datatype limitation (picklist vs checklist)

  • ALM supports importing SFDC filters created with picklist fields.
  • ALM does not support filters based on checklist/multi-select checkbox fields.
  • Reason: ALM only supports string datatypes for SFDC filters.
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