Frequently Asked Questions for Live Hub (Beta)

How do I enable Live Hub for my Adobe Learning Manager account?

Sign in as an Administrator and navigate to AI in Learning > Live Hub. Turn on Enable Live Hub for this account to make Live Hub available for Virtual Classroom training. Once enabled, Authors can create Live Hub sessions within Adobe Learning Manager.

Can I make Live Hub the default virtual classroom provider?

Yes. After enabling Live Hub, turn on Make Live Hub the default Live Training tool. Live Hub is then preselected when you create a Virtual Classroom module, although you can still choose a different provider if needed.

Which AI assistants can Administrators enable for Live Hub sessions?

Administrators can enable AI in Live Hub and choose which AI assistants are available to Authors and Instructors. Available assistants include:

• Poll Assistant: Generates polls using AI.
• Q&A Assistant: Helps filter learner questions and draft responses.
• Breakout Monitoring Assistant: Monitors breakout room discussions.
• Topics Generator for Recordings: Creates structured topics and notes from recordings.
• Instructor Finder Assistant: Recommends suitable instructors for sessions using AI.

Is Live Hub available for my account?

Live Hub (Beta) will be available beginning August 2026. Administrators can enable or disable Live Hub for your Adobe Learning Manager account. If Live Hub is enabled, Authors can select it as the live training provider when creating a Virtual Classroom module. If the Live Hub option is unavailable, contact your Administrator to enable the feature for your account.

How can I create a Live Hub course?

Sign in to Adobe Learning Manager and select Create Courses. On the Course Catalog page, select Add, enter a course name and description, and then add a module to the Course Catalog. Configure the module as a Virtual Classroom and select Live Hub as the delivery tool. Live Hub must be enabled for your Adobe Learning Manager account before it appears as an available live training provider. If you do not see Live Hub in the list of available options, contact your Administrator.

How do I configure a course as a Live Hub session?

An Author can create a course and add a Virtual Classroom module. In the module settings, select Live Hub as the live training provider, then enter the required session details, such as the title, description, schedule, and time zone. Save the module to schedule the session in Live Hub.

note
NOTE
Live Hub must be enabled by the Administrator for your Adobe Learning Manager account before it appears as an available live training provider.

Can I add Instructors while creating the course?

Yes. After selecting Live Hub, add one or more instructors to the session, and then select Add > Save.

How do I publish a Live Hub course?

After completing the course configuration, select Save > Publish. Once published, the course becomes available for learner enrollment and session scheduling.

How do I join a Live Hub session as an instructor?

Sign in to Adobe Learning Manager and locate the session under Upcoming Sessions. Select the Session URL to open the pre-join screen, and then select Join to enter the session.

Can I join a session before participants arrive?

Yes. Instructors can join the session before its scheduled start time to prepare the room, upload content for the AI answer references, configure settings, and verify that everything is ready before participants join.

What can I set up before a session starts?

Before the session begins, Instructors can prepare the virtual room by configuring learner permissions, creating polls and quizzes, setting up breakout rooms, connecting Miro for collaboration, and uploading reference materials to support AI-powered Q&A during the session.

How do I allow participants to share their screen and use the whiteboard?

In the session room, select Settings from the control bar and then choose Participant permissions. Enable Share screen and Use whiteboard, and then select Done to apply the changes.

When should I configure participant permissions?

Configure learner permissions before the session starts as part of preparing the room. This ensures that participants have the appropriate collaboration and participation capabilities when they join.

How do I turn on closed captions?

Select More options from the control bar, choose Captions, and then enable Show captions.

Why should I use closed captions?

Closed captions improve accessibility by displaying spoken content as text during the session. They can help participants follow the discussion more easily and support participants in a variety of learning and listening environments.

What information is required to generate an AI-powered Icebreaker poll?

To generate an AI-powered Icebreaker poll, provide a module name and module description. Live Hub uses this information to create introductory questions that help engage learners at the start of the session.

What is required to generate an AI-powered Knowledge check poll?

AI-powered Knowledge check polls are generated from the session transcript. Ensure that transcription is available and that sufficient session content has been captured before generating a Knowledge check poll. The generated questions are based on the topics discussed during the session.

How do I create a poll?

Open the Polls & Quizzes panel and select the Poll tab. Create the poll manually or generate one using AI, and then select Save. The poll is added to the session and is available to launch when needed.

Can I use AI to generate a poll?

Yes. Live Hub can generate AI-powered polls to help increase learner participation during a session.

• Select Icebreaker to generate an AI-powered introductory poll.
• Select Knowledge check to generate a poll that helps assess participants’ understanding of the topic being discussed.

Can I create my own poll questions?

Yes. Select Build Your Own to create a custom poll with your own questions and response options.

How do I launch a poll during a session?

In the Polls & Quizzes panel, select the Poll tab, then create a new poll or select a previously saved poll. Select Launch to make the poll available to participants. participants can submit responses in real time, and results are collected automatically as responses are received.

Can I let participants see poll results?

Yes. When launching a poll, enable Show results to all Learners to share the results with participants during the session.

When should I use polls?

Use polls to encourage participation, gather feedback, start discussions, or assess learner understanding throughout a session. Knowledge-check polls can be particularly useful for measuring comprehension of key topics before moving on to the next section.

How do I create a quiz?

Open the Polls & Quizzes panel and select the Quiz tab. Select Create new quiz, choose a question type, add your questions and answer options, identify the correct responses, and then select Done.

What question types are supported?

Live Hub supports the following quiz question types:

• Multiple choice: Participants select one correct answer.
• Multiple answer: Participants select all applicable answers.

How do I add more questions to a quiz?

While creating the quiz, select + Add question to add additional questions. When you have finished adding questions, select Done.

How do I launch a quiz during a session?

In the Polls & Quizzes panel, select the Quiz tab, locate the quiz you want to use, and then select Launch. Participants can respond to the quiz in real time.

Can I let participants view quiz results?

Yes. When launching a quiz, enable Show results to all Learners to share the results with participants during the session.

When should I use quizzes?

Use quizzes to assess learner understanding, reinforce key concepts, and measure knowledge retention during a session. Quizzes can help you identify topics that may require additional explanation or discussion.

How do I create a whiteboard during a Live Hub session?

Select More options from the session control bar, then select Share whiteboard > New whiteboard. The whiteboard opens immediately and is visible to all participants in the session.

Can I reopen a whiteboard that I previously shared during a session?

Yes. Select More options > Share whiteboard, and then select the whiteboard from the list of available boards. The selected whiteboard opens and becomes visible to all learners.

Can I allow a participant to collaborate on the whiteboard?

Yes. Open the whiteboard menu and enable Allow participants to draw. Learners can then draw on the whiteboard, add shapes, insert text, and use the available annotation tools.

Can I save or export a whiteboard for future reference?

Yes. Open the whiteboard menu and select Export snapshot. The current whiteboard content is exported as a PNG image and downloaded to your device.

Can I manage multiple whiteboards during a session?

Yes. Use the Whiteboards panel to view and manage all whiteboards created during the session. From the panel, you can share a whiteboard, delete an individual board, or delete all whiteboards.

What can I use Miro for?

Miro provides a collaborative workspace for brainstorming, ideation, planning, and other interactive activities during a Live Hub session. Participants can work together on a shared board in real time.

How do I connect Miro to a Live Hub session?

In the session room, select More apps, and then choose Miro > Sign in to Miro. A sign-in window opens, allowing you to connect your Miro account.

Do I need a Miro account to use Miro?

Yes. You must sign in with a Miro account before you can connect Miro to a Live Hub session and access Miro boards.

How do I sign in to Miro?

After selecting Sign in to Miro, choose the account that you want to use and complete the sign-in process. Once connected, you can access Miro directly from the session.

What are breakout rooms used for?

Breakout rooms allow you to divide participants into smaller groups for discussions, collaborative activities, problem-solving exercises, and team-based learning.

How do I create breakout rooms?

Open the Breakouts panel, enter a name for the breakout session, specify the number of rooms and duration, assign participants, add instructions, and then select Save.

How do I assign participants to breakout rooms?

You can select Auto-assign to distribute participants automatically, or manually assign participants by dragging them into specific rooms.

Can each breakout room have different instructions?

Yes. Select Set individually for rooms to provide unique instructions for each breakout room.

How do I start breakout rooms during a session?

Open the breakout session that you configured and select Start breakouts. Participants are moved to their assigned rooms and can begin collaborating.

Can I join a breakout room to assist participants?

Yes, you can join the room by selecting Join from the breakout room controls.

How can I monitor discussions in breakout rooms without joining them?

During an active breakout session, select Check room to view an AI-generated summary of discussions in a breakout room. The summaries update automatically as conversations unfold, helping you monitor learner discussions, assess alignment with the activity, and decide whether to join a room.

Can I access Breakout Summaries after the breakout session ends?

Yes. After a breakout session ends, select View report to review room-wise summaries, participant details, activity instructions, and session information. Breakout insights are also available in the Session dashboard, where you can review summaries and analyze session outcomes after the session.

How do I end breakout rooms?

If you set a duration for the breakout activity, the breakout rooms automatically end when the allotted time expires, and all participants return to the main session room. You can also end the activity at any time by selecting End breakouts. Participants receive a five-second countdown before being returned to the main session room.

When should I use breakout rooms?

Use breakout rooms when participants need to collaborate in smaller groups, participate in discussions, complete team activities, or work on exercises before sharing outcomes with the larger audience.

Can a breakout session be extended beyond its scheduled time?

Yes. Instructors can extend an active breakout session by selecting Extend time by 2 minutes from the breakout controls. The session can be extended up to two times per breakout activity. The updated duration is applied immediately, allowing participants to continue their discussions and activities without interruption.

How can I improve the accuracy of AI-generated answers?

Before the session starts, upload relevant reference materials to help the AI generate more accurate and context-aware responses. In the Chat panel, select Upload AI references, and then upload the files that you want the AI to use as reference content.

Where can I view questions from participants?

Questions posted by participants in the Everyone tab are automatically collected in the Questions tab of the Chat panel, where instructors can review and respond to them.

How do I generate an AI-assisted reply?

Open the Questions tab in the Chat panel, hover over a question, and select AI-assisted reply. Review the generated response, make any necessary changes, and then select Send.

Can I edit an AI-generated response before sending it?

Yes. AI-generated responses are editable. You can review and modify the content before sending it to ensure that the answer is accurate and appropriate for your participants.

Why should I upload AI reference materials?

Reference materials provide additional context that helps the AI generate responses that are more relevant to the session content, reducing the need to answer frequently asked questions manually.

Does AI automatically respond to learner questions?

No. AI generates a suggested response for the instructor to review. The instructor decides whether to edit and send the response to participants.

Do AI-assisted replies work for questions asked in private chats or breakout rooms?

No. AI-assisted replies are available only for questions and messages posted in the Everyone chat in the main session room. Questions asked in private chats or breakout room chats are not included in AI-powered answer generation.

Which chat messages are used for AI-powered question classification and answer generation?

AI-powered question classification and answer generation use messages posted in the Everyone chat in the main session room. Messages from private chats and breakout room chats are not processed by these AI features.

What chat tabs are available to me?

The Chat panel includes the following tabs:

• Everyone: Share messages with all session participants.
• Private: Exchange one-to-one messages with individual participants.
• Questions: View and manage learner questions submitted during the session.

Can I have a private conversation with a learner during a session?

Yes. Open the Private tab in the Chat panel, select a participant, enter your message, and then select Send. Private conversations are visible only to the participants involved in the chat.

How do I record a session?

During the session, select More options from the control bar, and then select Record. A confirmation message appears, indicating that the recording has started.

Is the session transcribed when I record it?

Yes. When recording starts, Live Hub automatically begins transcribing the session. A confirmation message appears to indicate that recording and transcription have started.

Why should I record a session?

Recording a session allows participants and instructors to revisit the content after the session ends. Recordings can be useful for reviewing discussions, reinforcing key concepts, and supporting participants who were unable to attend the live session.

How do I share my screen?

Select Share screen from the control bar, choose whether to share a browser tab, an application window, or your entire screen, and then select Share. The selected content becomes visible to all participants.

What can I share during a session?

You can share a browser tab, a specific application window, or your entire screen, depending on the content you want to present.

Can I annotate shared content?

Yes. While sharing your screen, use Annotate to highlight information, draw attention to key areas, and collaborate with participants in real time.

Can I save what is displayed on the screen?

Yes. Select Export snapshot from the options menu to capture and save the current shared view.

Can I allow participants to share their screens?

Yes. participants can share their screens if an instructor enables the Share screen permission. When presenting, participants can also use annotation tools and export snapshots.

When should I use screen sharing?

Use screen sharing to present slides, demonstrate applications, walk through websites, review documents, or guide participants through tasks and workflows during a live session.

What can I do from the Attendees panel?

The Attendees panel helps you monitor participation and manage participants during the session. You can view attendee status and reactions, manage raised hands, and communicate with participants.

How can I see who is present or absent?

The Attendees panel displays enrolled participants and indicates whether they are present or absent. It also shows learner reactions and raised-hand status.

Can I mute all learner microphones at once?

Yes. From the Attendees panel, you can mute microphones for all participants to reduce background noise and maintain focus during the session.

Can I lower all raised hands at once?

Yes. The Attendees panel includes an option to lower all raised hands simultaneously, which can be useful after a Q&A session or when a discussion concludes.

Can I send a private message to a learner from the Attendees panel?

Yes. If the instructor enables private messaging, you can use the Attendees panel to start a private conversation with an individual learner without disrupting the session for other participants.

Why should I use the Attendees panel during a session?

The Attendees panel provides a centralized view of learner participation, making it easier to manage interactions, respond to engagement signals, and keep the session running smoothly.

How do I see how engaged my participants are?

Use the Participant engagement indicator at the top of the session room to monitor overall learner participation throughout the session.

What do the participant engagement indicators mean?

The engagement indicator helps instructors understand overall learner participation during a session. Engagement is calculated based on learner activities such as speaking, participating in chat, and interacting with the session. Individual engagement scores are updated regularly and aggregated to provide an overall session engagement level.

The engagement indicator displays one of the following levels:

• High (green): Indicates a high level of learner engagement.
• Medium (yellow): Indicates a moderate level of learner engagement.
• Low (red): Indicates a low level of learner engagement.

Engagement scores are calculated for each learner and refreshed periodically. The session-wide engagement level represents the average engagement of all participants in the session. Instructors are excluded from the calculation. Learner scores are mapped as follows:

• 0–30: Low engagement
• 31–60: Medium engagement
• 61–100: High engagement

This indicator provides a quick view of overall participation and can help instructors adjust activities to improve learner engagement.

Where can I find the participant engagement indicator?

The Participant engagement indicator appears at the top of the session room, allowing instructors to monitor engagement without interrupting the session.

Why should I monitor participant engagement?

Monitoring engagement helps you understand how actively participants are participating in the session. Engagement insights can help you decide when to introduce activities such as polls, quizzes, and discussions to encourage participation and keep participants involved.

How do I end the session for everyone?

Select Leave, and then choose End Session for All in the confirmation dialog box. This ends the session for all participants.

What happens when I end the session?

All participants are removed from the session and redirected to the session completion screen. From there, they can return to the course page.

When should I use End Session for All?

Use End Session for All when the training session has concluded and you want to close the room for all participants at the same time.

Where can I find the recording and analytics after a session?

After a session ends, you can access the session recording, transcript, and analytics from the session overview page.

How do I view a session recording?

Go to Past sessions, select the session that you want to review, and then select View in the Session Recording section. To modify the recording, select Edit.

How do I open session analytics?

Go to Past sessions, select the required session, and then select the Session Analytics URL to open the analytics dashboard.

What information is included in session analytics?

Session analytics provides insights into session activity and learner engagement, including:

• Session summary: View session details and recording information.
• Interactions: Review poll, quiz, breakout room, Q&A, and reaction activity.
• Participant activity: Monitor learner participation and engagement throughout the session.
• Reports: Download session reports and interaction data for further analysis.

Can I review the session transcript after the session ends?

Yes. Session transcripts are available alongside the recording, making it easier to review discussions and revisit specific topics.

Why should I review session analytics?

Session analytics helps you understand how participants interacted with the content, identify participation trends, measure engagement levels, and evaluate the effectiveness of your training session.

Can I enroll myself in a course?

Yes. If the course is configured for self-enrollment, you can enroll directly from the Catalog page. After enrollment, the course becomes available under My Learnings.

How do I know that I have been enrolled?

After you are enrolled, the course is added to your learning plan in Adobe Learning Manager. You also receive an in-app notification. Depending on your organization’s notification settings, you will receive an email invitation as well.

Where can I find a course after enrolling?

You can access your enrolled courses from My Learnings in Adobe Learning Manager.

How do I join a Live Hub session as a learner?

Sign in to Adobe Learning Manager and go to My Learnings. Open the enrolled course, select Start > Go to Session, and then select Join.

How do I turn on closed captions?

Select CC from the control bar to turn on closed captions. Select CC again to turn them off.

Why should I use closed captions?

Closed captions improve accessibility by displaying spoken content as text during the session. They can help you follow the discussion more easily and support participation in a variety of learning and listening environments.

How can I attempt a quiz or a poll?

When an Instructor publishes a quiz or poll during a session, it appears automatically on the learner’s screen. Follow the on-screen prompts to submit your responses based on the type of questions provided.

Can I see poll results?

Yes, if the instructor enables Show results to all Learners when launching a poll, you can see the results shared with participants during the session.

Can I view quiz results?

Yes, if the instructor enables Show results to all Learners when launching a quiz, you can view the results shared with participants during the session.

Why should I use chat during a session?

Chat provides a convenient way to participate in discussions, ask questions, and share feedback without interrupting the presenter. It is especially useful when microphone access is limited or when you want to contribute while a presentation is in progress.

How do I ask questions during a session?

Use the Everyone tab in the Chat panel to ask questions, share comments, and participate in discussions. Type your message and select Send. Messages posted in this tab are visible to all session participants.

Can I have a private conversation during a session?

Yes. Open the Private tab in the Chat panel, select a participant, enter your message, and then select Send. Private conversations are visible only to the participants involved in the chat.

How can I ask a question to the instructor during a session?

You can ask a question in either of the following ways:

• Post your question in the Everyone tab to make it visible to all session participants.
• Send a private message to the instructor if you want your question to be visible only to the instructor.

When should I use private chat?

Use private chat for individual follow-up questions, clarifications, or conversations that are not relevant to the entire audience.

Can I share my screen?

Yes. You can share your screen if an instructor enables the Share screen permission. When presenting, you can also use annotation tools and export snapshots.

Can I view a summary of my breakout room discussion?

Yes. After a breakout session ends, you can view an AI-generated report for the room you were in. The report includes the detected activity type and a written summary of the key points your group discussed. Select the Breakouts (grid) icon at the bottom-right of the screen, select the breakout session, and then select Summary.

Can I view reports from other breakout rooms or rooms I was previously in?

No. You can only view the report for the room you were in most recently. If your Instructor moves you to a different room during the same breakout session, only the summary for your most recent room is shown, and reports from other participants’ rooms are never visible to you.

Can I access the recording after the session?

Yes. After the session ends, you can access the recording from the course, subject to the permissions and recording settings configured for the session. You can navigate directly to a topic to view the corresponding segment of the recording and review an AI-generated summary focused on that topic, making it easier to revisit specific discussions and key takeaways without having to watch the entire recording.

What additional content is available after a recorded session?

In addition to the recording, Live Hub provides a transcript of the session, making it easier to review discussions and locate specific information. AI-generated topics organize the recording into key discussion areas and include topic-specific summaries. A topic can span multiple non-consecutive segments of the recording, allowing you to view all relevant moments for that topic without manually searching through the entire session.

Can I provide feedback after the session ends?

Yes. On the session completion screen, you can share feedback about your audio and video experience.