DocumentationLearning Manager

Purge users

Last update: Thu Apr 24 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Know more about purging user data in Learning Manager.

Overview

Use the purge user feature to remove personal identifiable information and learning records of the user from Learning Manager. Note that Delete and Purge User are two different features. While a deleted user can be restored, all user data and learning records associated with a purged user cannot be restored.

Purge user action can have the following results:

  • If a user is purged, the links in import logs does not work to avoid the download of old CSVs and bringing back the user data again into the system.
  • If an Author is purged, his name is replaced by the name of the Admin who purged that user.
  • If Instructors are purged, they are removed from sessions. Admin has to replace/add instructors for such sessions.
  • Purging a user in Learning Manager does not remove the user in any external applications (third-party systems or other applications written by you). Contact external application owners to get the users removed from such applications.
  • If a purged user is referred in the configuration settings of a connector, the connector is disabled. The connector needs to be reconfigured by the Admin to resume.

How to purge users

To purge users, follow these steps:

  1. As an Administrator, select Users from the left pane. The Internal Users page opens.

  2. Delete the users you want to purge. To delete, select one or more users using the checkbox. Open the Action drop-down and select Delete User.

  3. In the left pane, select User Cleanup. The User Cleanup page appears with the list of deleted users. Use the radio buttons to select the user to purge. You can only purge one user at a time.

    Select a user to purge

  4. Open the Actions drop-down menu and select Purge User.

    Select the Purge User option

  5. A dialogue box appears seeking confirmation. Once purged, all user data and learning records associated with the selected user is deleted permanently. Once purged the action cannot be undone. To confirm, click Purge.

    Confirmation message after purging a user

  6. Once you confirm and click Purge, the purge request is accepted. You receive a notification once the action is complete. A purge request ID is also provided. You can provide this ID to the CSM to track the request.

NOTE
Once the deleted user is added back to the system, the previous roles (e.g. Admin, Manager, Author, Instructor etc.) will not be retained.They will be added with the learner role.

Bulk purge of users

You can select the first 50 users and purge the users in one shot. This allows Administrators to select 50 users at once and purge them together. This helps Administrators when they wish to purge users in bulk. It’s always a best practice to check the users who are selected for purging. This is important to ensure only the correct set of users are getting purged.

Purge users in bulk

Read about the results of Purge User action
Purge using Learning Manager UI- Enterprise
Delete selected user from the requesting enterprise account.
Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email.
Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email and he/she is the creator of the trial account.
No
Delete User's email from all the other fields of the requesting Enterprise account and All Trial Accounts.
Yes
Notify initiator of deletion confirmation.
Yes
Purge using Learning Manager UI- Non-Enterprise
Delete Selected User from the requesting Trial Account.
Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email.
Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email and he/she is the creator of the trial account.
No
Delete User's email from all the other fields of the All Trial Accounts.
Yes
Notify initiator of deletion confirmation.
Yes
Purge other users- Enterprise (individuals who are not internal or external Learning Manager users)
Delete selected user from all other fields of the requesting Enterprise account and All Trial Accounts.
Yes
User deletion from accounts.
No
Notify initiator of deletion confirmation.
Yes
Purge other users- Non-Enterprise (individuals who are not internal or external Learning Manager users)
Delete selected user from all other fields of All Trial accounts.
Yes
User deletion from accounts.
No
Notify initiator of deletion confirmation.
Yes
Purge using Adobe IMS- Enterprise
Notify Enterprise Admin about the request.
Yes
Check Email fields for sending notifications.
No
Purge using Adobe IMS- Non-Enterprise
Delete all users having the provided AdobeID/Email from All Trial Accounts.
Yes
Delete all users of a Trial account if the provided Email/AdobeId was the creator of the Account.
Yes
Delete the select email id from all other fields of all Trial Accounts.
Yes

Learning Manager is now GDPR compliant. For more information on GDPR compliance, see Learning Manager compliance to GDPR.

Frequently Asked Questions

How many days does it take for a purge request to complete?
A request to purge users takes a maximum of 30 days to complete.
Can you perform a bulk purge in Learning Manager?
Yes, you can perform a purge in bulk. However, you can only perform a bulk purge of 50 users.
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